Summary
Overview
Work History
Skills
Websites
Certification
Languages
Timeline
Generic

Jesus Ruiz III

Katy,TX

Summary

Motivated and forward-thinking Quant Analytics Associate with 13+ years of overall experience in a dynamic world of technology. Eager to bring this experience to Software Engineering through the GT Reskilling Program.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Quant Analytics Associate

JPMorgan Chase
12.2022 - Current
  • Interface with various call center and business operations units across Chase to understand how employee and business performance is measured and reported.
  • Manage customer usage of automated reports, metrics, and performance management tool.
  • Generates insightful reports for stakeholders by analyzing large sets of data using tools like SQL and Tableau.
  • Develop and implement strategies to increase user satisfaction and engagement.

Product Owner

JPMorgan Chase
08.2018 - 12.2022
  • Translated feature requests into JIRA user stories within the scrum team's backlog while managing, ranking, and prioritizing this backlog to reflect stakeholder's requirements and team's overall capacity
  • Acted as liaison between business, design, and development teams to refine the product request and incorporates features based on customer demand
  • Scheduled and facilitated meetings related to ongoing technology projects
  • Partnered with development and product leadership to drive and manage the solution
  • Collaborated with teams to discover and deliver the best solution to production
  • Created and maintained the vision, roadmap, and backlog of work through the project's life cycle



Digital Operations Business Analyst

JPMorgan Chase
01.2016 - 08.2018
  • Managed product development from intake to deployment
  • Responsible for leading, managing and supporting business during code release events
  • Worked with stakeholders to identify any blockers and work with development team to resolve
  • Performed validation and testing of code to ensure adequacy and requested reformulation as necessary.

UAT Test Analyst

JPMorgan Chase
02.2013 - 01.2016
  • Tested system modifications to prepare for implementation
  • Provided feedback and recommendations to developers on software usability and functionality
  • Coordinated user and third-party testing
  • Designed test plans, scenarios, scripts, and procedures
  • Participated in product design reviewed to provide input on functional requirements, product designs, schedules and potential problems.

Technical Support Specialist

JPMorgan Chase
07.2010 - 10.2013
  • Primary responsibility was to assist our Business clients with online issues to optimize the experience whether with escalated technical situations or procedural questions
  • Backup support for Online, Consumer, Tier III, Branch Support, and Consumer Online Technical Support Spanish/English
  • Relief management duties for a team of 10-15 bankers
  • Generating and sharing daily Adherence reports
  • Providing daily recap of Service Level calls to management
  • Providing daily assistance to fellow bankers on both escalated and non-escalated customer issues.

Skills

  • Experience with SQL
  • Experience with Tableau
  • Preparing Reports
  • Scrum Methodology
  • Agile and Scrum Environments
  • Product Deployment
  • Identifying Backlogs
  • Backlog Management
  • Requirements Elicitation
  • Agile Principles
  • Project Team Coordination

Certification

Certified Scrum Product Owner

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Quant Analytics Associate

JPMorgan Chase
12.2022 - Current

Product Owner

JPMorgan Chase
08.2018 - 12.2022

Digital Operations Business Analyst

JPMorgan Chase
01.2016 - 08.2018

UAT Test Analyst

JPMorgan Chase
02.2013 - 01.2016

Technical Support Specialist

JPMorgan Chase
07.2010 - 10.2013

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Jesus Ruiz III