Detail-oriented and analytical professional with experience as an Intensive Case Manager working with probation and parole populations diagnosed with severe mental health disorders. Strong background in conducting thorough assessments, gathering and documenting critical information, and ensuring compliance with legal and supervisory requirements. Skilled in report writing, interviewing, and evaluating complex situations to support informed decision-making. Adept at managing sensitive information, maintaining professionalism, and contributing to fair and objective investigative processes.
Overview
4
4
years of professional experience
Work History
Life Skills Educator
Bright Spring Health Services
San Marcos, Texas
11.2021 - 05.2024
Designed and implemented age-appropriate curriculum and lesson plans focused on essential life skills, including financial literacy, communication, decision-making, and problem-solving.
Delivered engaging instruction in classroom, workshop, and one-on-one settings, adapting teaching methods to meet diverse learning needs.
Provided individualized support and coaching to participants requiring additional guidance in developing practical life and interpersonal skills.
Offered guidance on emotional intelligence, stress management, and conflict resolution to support personal growth and behavioral improvement.
Maintained consistent communication with participants, families, and stakeholders to provide progress updates and address concerns.
Taught and reinforced conflict resolution strategies, helping individuals develop effective problem-solving and interpersonal skills.
Monitored participant progress and adjusted instructional approaches to improve engagement, skill development, and overall outcomes.
Promoted positive life outcomes by equipping individuals with the tools needed for personal, social, and professional success.
Intensive Case Manager
Hill Country Mental Health and Developmental Disabilities
San Marcos, TX
05.2024 - 01.2026
Conducted comprehensive psychosocial assessments evaluating mental health status, substance use, housing stability, legal involvement, and risk factors for justice-involved adults.
Developed and monitored individualized service plans (ISPs) focused on mental health stabilization, legal compliance, and reduction of recidivism.
Coordinated multidisciplinary services by connecting clients to psychiatric care, therapy, substance use treatment, housing assistance, employment resources, and probation/parole support.
Provided intensive, community-based case management through frequent contact in homes, correctional facilities, courts, and community settings to monitor compliance and client progress.
Facilitated group sessions and workshops using structured discussions and role-playing techniques to promote skill development, accountability, and peer engagement.
Monitored client progress by evaluating behavioral changes, compliance with supervision requirements, and overall program engagement, providing ongoing support as needed.
Maintained consistent communication with probation/parole officers, court personnel, and attorneys to report progress, document violations, and support case outcomes.
Responded to behavioral health crises by implementing de-escalation techniques and coordinating emergency interventions when necessary.
Promoted client stability and successful reintegration by supporting life skills development, symptom management, and access to community resources.
Maintained accurate, timely, and compliant documentation, including case notes, assessments, and reports in accordance with LMHA and criminal justice system standards.