Developed and implemented personalized life skills programs for diverse client needs.
Facilitated group workshops to enhance interpersonal communication and decision-making abilities.
Collaborated with multidisciplinary teams to create comprehensive support plans for clients.
Mentored junior educators, fostering professional development and best practices in life skills instruction.
Branch Manager
1 Year 1 Month
Action Loan | 06.2018 - 07.2019
Oversaw daily operations, including cash management, opening and closing procedures, and account maintenance.
Communicated and implemented new ideas to improve sales, marketing, and staff development.
Enforced branch compliance with audit and regulatory procedures.
Customer Service Representative
2 Years 3 Months
C3 | 03.2016 - 06.2018
Managed returns efficiently while providing exceptional customer service.
Gained knowledge of customer service and practices.
Developed and implemented customer service policies and procedures to ensure efficient, consistent, and effective customer service.
Surveillance Operator
1 Year 5 Months
Keetoowah Casino | 03.2012 - 08.2013
Monitored the security video system with attention to the movements and activities of the employees and patrons, and protect the establishment's property.
Assisted in ensuring that operations were conducted fairly and in accordance with established rules and regulations.
Reviewed recorded footage to assist in resolving disputes, and investigated reported incidents.