Jesus Solorzano
West Hollywood,CA
Summary
Dedicated, energetic and bilingual professional excelling in customer service and time management, significantly enhancing the guest experience at Bamford Wellness Spa of the 1 Hotel. Expert in maintaining confidentiality and creating a luxurious environment, with the goal of bringing and attracting success and exceptional reviews for the business every day. Showcasing multitasking abilities and hospitality services. Demonstrated success in improving service delivery through effective scheduling and bilingual communication.
Overview
2
2
years of professional experience
Work History
Spa Front Desk Receptionist and Management
Arch Amenities
02.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front desk area, spa facilities and rooms to create professional and luxury welcoming environment for visitors and employees.
- Managed and collected important personal and payment information for compliance with security and payment card industry standards.
- Scheduled, coordinated and confirmed appointments and meetings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Answered with my bilingual skills if necessary when talking to a guest to offer a pleasant and easier experience
Education
Bachelor of Science -
Instituto Privado Rafael Rangel
Caracas, Venezuela07.2017
Skills
- Bilingual (Spanish and English)
- Customer Service
- Time Management
- Listening Skills
- Bilingual Telephone Etiquette
- Hospitality services
- Flexible Schedule
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Spa Front Desk Receptionist and Management
Arch Amenities
02.2023 - Current
Bachelor of Science -
Instituto Privado Rafael Rangel
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