Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
4
4
years of professional experience
Work History
Groundsman
Hampden-Sydney College
Hampden-Sydney
10.2024 - Current
Assist with campus landscaping, maintenance, and groundskeeping tasks.
Ensure the upkeep and beautification of the college's outdoor spaces.
Maintenance Crew Member
St. Bernard School and Church
Dallas
11.2022 - 08.2024
.
Responded to emergency repairs to minimize downtime.
Cleaned vents and replaced filters to verify proper air flow.
Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.
Intern
Huitt-Zollars
Dallas
08.2023 - 05.2024
Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Organized client meetings to provide project updates.
Receptionist
St. Vincent De Paul Pharmacy
Dallas
08.2022 - 06.2023
Maintained client accounts by obtaining, recording and updating personal and financial information.
Managed inventory of office supplies and placed orders to ensure adequate stock levels.
Managed company database and ensured the accuracy of contact information.
Busser
Matt's Rancho Martinez
Dallas
06.2022 - 08.2022
Resolved guest complaints to maintain complete customer satisfaction.
Restocked condiments and drink station supplies to maintain customer satisfaction.
Ensured all tables were clean and ready for new customers, maintaining a hygienic dining environment.
Receptionist
Prince of Peace Catholic School
Plano
08.2021 - 06.2022
Sorted and organized files, spreadsheets, and reports.
Reported back to the instructor to receive daily tasks and responsibilities.
Gained operational knowledge and supported departmental needs.
Education
Bachelor's Degree Candidate - Foreign Affairs
Hampden-Sydney College
Hampden-Sydney, VA
05.2028
High School Diploma -
Cristo Rey Dallas College Preparatory
Dallas, TX
06-2024
Skills
Microsoft Office proficiency
Event coordination
Customer service excellence
Effective communication
Time management
Maintenance oversight
Team collaboration
Multitasking ability
Data analysis
Research proficiency
Community Service
Volunteer, Community Does It, Dallas, TX, 01/23, Organized food boxes for donation distribution to families in need.
Altar Server, St. Bernard Catholic Church, Dallas, TX, 06/14, 06/20, Assisted in Mass services, weddings, and community events.
Carnival Volunteer, Dallas, TX, 10/20, 10/23, Supported event operations including games, booths, and concessions.
Leadership And Campus Involvement
Executive Board Member, Historian, Spanish Club, Hampden-Sydney College, 01/25, Present, Maintain records of club events and achievements., Support the planning and execution of cultural events and activities.
Voces Verbi Council, 07/23, 06/24, Social Director, Led activities, coordinated events, and welcomed new members.
Hope-Squad, Fall 2022, 2024, Trained in peer intervention to reduce youth suicide., Organized events to reduce student stress.
Cross Country, Fall 2021, Fall 2023, Junior Varsity Team., Raced in over 20 competitions., Awarded Most Improved Player.
Track and Field, 02/21, 04/21, Varsity Team., Raced in over 10 competitions., Awarded the Most Inspirational Award.
Cristo Rey Dallas Theater, 06/22, 05/23, Performed in 'Alice in Wonderland.', Sound Technician for 'Blood Wedding.', TAPPS Competition Honorable Mention.
Additional Employment
Matt's Rancho Martinez, 06/22, 08/22, Organized and cleaned assigned sections., Cleared tables efficiently for new patrons., Transported dirty utensils and dishes to the kitchen promptly.
St. Bernard School and Church Maintenance, 11/22, 08/24, Organized storage areas and maintained safety standards., Inspected equipment for maintenance needs., Responded to emergency repairs to minimize downtime.