Jesus Tellez
Santa Ana,CA
Summary
Goal-driven and determined professional with a strong passion for technology, customer experience, and products. Known for delivering exceptional support through active listening, clear communication, and a solutions-focused approach. Consistently committed to helping customers find their needs, learn new features, and feel confident in their technology and services. Brings a positive attitude, strong teamwork skills, and the drive to exceed performance goals in a fast-paced environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Program Coordinator
Delhi Center
Santa Ana , CA
03.2023 - 09.2025
- Interviewed persons of interest and special guests.
- Established and maintained partnerships with community organizations to expand program reach.
- Managed volunteer recruitment, training, and assignments to support program initiatives.
- Secured funding through grant writing and maintaining relationships with donors and sponsors.
- Utilized social media and digital tools to promote programs and engage with the community.
- Coordinated scheduling and logistics for events annually, ensuring seamless execution.
- Managed inventory levels and organized merchandise displays for optimal presentation.
- Collaborated with team members to ensure a seamless customer experience.
- Resolved customer inquiries efficiently while maintaining a positive attitude.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Updated databases with new and modified customer data.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Associate of Arts - Criminology
Irvine Valley College
Irvine, CA05-2026
Skills
- Volunteer management
- Public speaking
- Data management
- Customer service
- Team collaboration
- Apple product expertise
- Expert troubleshooting
- Client relationship building
- MS office
- Sales expertise
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
Heartsaver - First Aid CPR AED
References
References available upon request.
Timeline
Program Coordinator
Delhi Center
03.2023 - 09.2025
Associate of Arts - Criminology
Irvine Valley College