Jesus Torres
Garden Grove,CA
Work Preference
Summary
Dynamic Shift Leader at Yoshinoya with a proven track record in enhancing workflow efficiency and customer satisfaction. Skilled in cash handling and team leadership, I successfully trained new staff and resolved customer complaints, fostering a positive work environment. Committed to maintaining high service standards and a safe, organized workspace.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Leader
Yoshinoya
08.2023 - Current
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained new team members on operational procedures and company policies.
- Monitored inventory levels and coordinated stock replenishment to minimize shortages.
- Implemented process improvements that enhanced workflow efficiency during peak hours.
- Resolved customer complaints promptly, maintaining high service standards.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
High School Diploma -
Orange Coast College
Costa Mesa, CASkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
Accomplishments
- Achieved customer satisfaction through effectively helping with their needs.
- Supervised team of 3 staff members.
Certification
- Certified shift leader, Yoshinoya Inc - November 2025
Languages
English
Native or Bilingual
Spanish
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shift Leader
Yoshinoya
08.2023 - Current
High School Diploma -
Orange Coast College