JESUS URENA
Jamaica,NY
Summary
Dynamic and professional individual with a diverse background in operations, customer service, and logistics. Proven expertise in managing maintenance within warehouse settings, ensuring safety and efficiency in food industry packaging, and delivering exceptional customer service in shipping and receiving roles. Highly adaptable to fast-paced environments, such as fast food service and aviation, where effective communication and attention to detail are crucial. Demonstrates a strong commitment to quality and safety, with a track record of success across multiple industries. Currently seeking a role where versatile skills can contribute to operational efficiency and customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cabin Crew Member/Flight Attendant
SKYCANA
01.2022 - 03.2024
- Identified, documented & analyzed cabin maintenance issues & reported findings to Pilot
- Provided exceptional customer service to passengers, ensuring their comfort and safety throughout the flight
- Demonstrated excellent communication and problem-solving skills by handling passenger inquiries and complaints in a professional and efficient manner
- Explained the use of safety equipment to passengers to ensure compliance with federal regulations throughout all flight
Cashier/Crewmember
MC DONALD'S RESTAURANT
05.2021 - 11.2021
- Worked in a high pace and high pressure environment while delivering excellent customer service
- Operated cash registers, process cash and credit transactions accurately
- Answered questions about menu selections and made recommendations when requested
- Delivered friendly and efficient service to ensure a pleasant dining experience for all guests
Front Desk Clerk/Packaging Operator
MAILBOX NYC
02.2019 - 05.2021
- Sorted, distributed and metered US mail with knowledge of current postal rate
- Accurately produced copy, print and scanned projects in accordance with company practice and instructions
- Ensured all mail were received and delivered according to the daily mail run schedule
- Prepared and processed all courier, USPS, UPS, & FedEx packages using company's tracking software
Maintenance Manager
CITARELLA
09.2018 - 01.2019
- Identified & diagnosed malfunctions & quickly created solutions so production was not slowed or hampered
- Assisted management with scheduling and training new employees
- Planned & oversaw all repair & installation activities
- Verified accuracy of received inventory and inspected product condition by recording and reporting shortages/damages
Packaging Operator
PLATED
05.2018 - 12.2018
- Packaged the units in accordance with product packaging specification that allows the product efficient storage and shipment
- Inspected in-process packaging to ensure consistent quality and remove defective products
- Cut and weighed the products in accordance to the measure indicated by each recipe
- Reported issues when they arose to minimize any impact on the efficiency of production
- Inspected, tested, and adjusted completed products to ensure that units meet specifications, tolerances, and customer order
Education
High School Diploma -
LICEO VESPERTINO REP. DE GUATEMALA
Skills
- Windows XP-81
- Microsoft Office
- Word
- PowerPoint
- Access
- Excel
- Outlook
- Internet
- Safety awareness
- Initiative-taking
- Complaint Handling
- Food and Beverage Service
- Assertiveness
- Baggage handling
- Multilingual Proficiency
- Relationship Management
- Employee interaction
- Passenger Assistance
- Discretion and Confidentiality
- Administrative tasks
- Emergency Procedures
- Flight Preparation
- Jet lag management
- Global Distribution Systems
- Equipment Operation
- Meal Planning
- Maintenance Requests
- Supply Restocking
Certification
Home Health Aid
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cabin Crew Member/Flight Attendant
SKYCANA
01.2022 - 03.2024
Cashier/Crewmember
MC DONALD'S RESTAURANT
05.2021 - 11.2021
Front Desk Clerk/Packaging Operator
MAILBOX NYC
02.2019 - 05.2021
Maintenance Manager
CITARELLA
09.2018 - 01.2019
Packaging Operator
PLATED
05.2018 - 12.2018
High School Diploma -
LICEO VESPERTINO REP. DE GUATEMALA