Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Jesus Uribe

El Paso

Summary

Bilingual professional with extensive experience in supervision, policy compliance, and intake processing. Proficient in Microsoft Office and adept at managing databases, ensuring operational efficiency. Demonstrates strong communication and teamwork skills, with a commitment to maintaining high standards of customer service and organizational effectiveness.

Overview

11
11
years of professional experience

Work History

Porter/Porter Supervisor

Porter/Porter Supervisor
El Paso
09.2023 - Current
  • Supervise residents, direct activities, and ensure compliance with policies and procedures.
  • Manage and organize supply items, maintaining an orderly inventory system.
  • Lead a team of 18+ Porters, ensuring timely and efficient task completion, assigning daily tasks, monitoring performance, and ensuring adherence to SOPs.
  • Followed safety protocols to ensure a secure environment for staff and guests.
  • Monitored access points within the facility to prevent unauthorized entry or exit.
  • Coordinate with Homeland Security to organize residents and assist in locating missing individuals.
  • Conduct intake processes for resident arrivals and departures, ensuring smooth transitions.
  • Lead porter team, overseeing resident supervision, supply management, and compliance.
  • Train new porters on standard operating procedures and best practices.

Bilingual Direct Care Worker

BCFS HHS
El Paso
12.2021 - 03.2023
  • Streamline intake processes and interdepartmental communication for operational efficiency.
  • Ensured safety and well-being of minors, documenting incidents and progress promptly.
  • Supervised and organized daily activities, fostering social and conversational skills.
  • Maintained compliance with all policies, effectively communicating with staff and minors.
  • Maintained a clean and safe environment for clients at all times.
  • Collaborated with team members to develop individualized care plans.
  • Engaged clients in recreational activities to promote social interaction.
  • Respected cultural diversity when interacting with individuals from different backgrounds.
  • Promoted independence by teaching self-care skills such as dressing, hygiene and housekeeping tasks.
  • Responded promptly to emergency situations using sound judgment techniques.
  • Maintained confidentiality according to agency policies regarding client information.

Bilingual General Clerk

Serco
Lawton
12.2019 - 11.2020
  • Communicated with staff to resolve customer issues, improving customer satisfaction.
  • Maintained accurate records of documents and files for reference.
  • Assisted in data entry tasks using company-specific software systems.
  • Organized and filed documents according to established protocols.
  • Communicated effectively with internal departments regarding clerical needs.
  • Answered incoming calls in a professional manner.
  • Created new client files and updated existing ones with relevant information.
  • Responded to requests by preparing and sending files and documents.
  • Resolved customer inquiries in a timely manner.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Trained staff members to perform work activities and use computer applications.
  • Managed multiple projects simultaneously while meeting deadlines.

Vapor Consultant/Manager

Broken Coil
Lawton
04.2018 - 07.2019
  • Assessed customer needs, provided detailed product information, ensuring high satisfaction levels.
  • Maintained product displays, ensuring vapor products were well-stocked and presentable.
  • Collaborated with team, communicated industry updates, enhancing overall team knowledge.
  • Executed light housekeeping, ensuring a clean and welcoming store environment.
  • Drove customer satisfaction through expert product knowledge and personalized assistance, contributing to store performance.
  • Analyzed market trends to inform strategic recommendations for client projects.
  • Mentored junior consultants, enhancing their skills in project delivery and client interaction.
  • Monitored competitors' activities in order to stay ahead of the competition.
  • Developed and implemented strategies to improve operational efficiency.
  • Organized workshops aimed at identifying opportunities for growth within the organization.
  • Evaluated current processes within the organization and recommended improvements.

Team Member

Target
Lawton
05.2017 - 09.2018
  • Assisted customers with inquiries and product location throughout the store.
  • Stocked shelves and organized merchandise for optimal presentation and accessibility.
  • Operated point-of-sale systems to process transactions efficiently and accurately.
  • Collaborated with team members to maintain a clean and safe shopping environment.
  • Handled returns and exchanges, ensuring customer satisfaction during the process.
  • Participated in inventory management by counting stock and reporting discrepancies.
  • Supported promotional events by setting up displays and distributing marketing materials.
  • Trained new team members on store policies, procedures, and customer service standards.
  • Maintained a clean and organized work area throughout shift.
  • Operated cash registers to process payments from customers.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Collaborated with team members to maximize productivity and efficiency.

Legal Assistant

Law Offices of Monique Velarde Reyes
El Paso
11.2014 - 01.2016
  • Scheduled interviews, meetings, and depositions, ensuring timely coordination and smooth operations.
  • Directed phone calls efficiently, enhancing communication flow within the office.
  • Organized case files and maintained an orderly workspace, improving document retrieval speed.
  • Obtained affidavits and formal statements for court use, supporting case preparation.
  • Conducted legal research on laws and regulations, aiding in case strategy development.
  • Filed legal documents with courts, ensuring compliance with deadlines and procedures.
  • Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
  • Maintained client confidentiality in all matters.
  • Answered phones promptly while providing courteous customer service.

Education

High School Diploma -

Chapin High School
El Paso, Texas
06.2014

Skills

  • Bilingual Translation
  • Microsoft Office
  • Databases
  • Teamwork
  • Customer Service
  • Communication
  • Supervision
  • Policy Compliance
  • Intake Processing
  • Operational Efficiency
  • Incident Documentation

Languages

  • English, Native
  • Spanish, Native

Additional Information

Porter/Team Lead, Deployed services, El Paso, TX, 09/23, 01/24, Bilingual Direct Care Worker, BCFS HHS, El Paso, TX, 12/21, 03/23, Bilingual General Clerk, Serco, Lawton, OK, 12/19, 11/20, Research Assistant, American Directions Group, El Paso, TX, 09/13, 05/14, Legal Assistant, Law Offices of Monique Velarde Reyes, El Paso, TX, 11/14, 01/16, Team Member, Target, Lawton, OK, 05/17, 09/18, Vapor Consultant, Broken Coil, Lawton, OK, 04/18, 07/19, Guard level 2, CPR certified

Timeline

Porter/Porter Supervisor

Porter/Porter Supervisor
09.2023 - Current

Bilingual Direct Care Worker

BCFS HHS
12.2021 - 03.2023

Bilingual General Clerk

Serco
12.2019 - 11.2020

Vapor Consultant/Manager

Broken Coil
04.2018 - 07.2019

Team Member

Target
05.2017 - 09.2018

Legal Assistant

Law Offices of Monique Velarde Reyes
11.2014 - 01.2016

High School Diploma -

Chapin High School

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