Jesus Valdes
Hialeah,FL
Summary
Proven IT Specialist with a robust background in IT troubleshooting and information security, honed at Copextel. Expert in software implementation and system upgrades, complemented by a knack for clear communication and problem-solving. Achieved significant network performance improvements through meticulous maintenance and innovative strategies. Skilled in digital electronics and microcontroller programming, demonstrating a strong commitment to applying technical expertise for organizational advancement.
Overview
3
3
years of professional experience
Work History
IT Specialist
Copextel
08.2020 - 08.2022
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Explained technical information in clear terms to nontechnical individuals to promote better understanding.
- Software troubleshooting analyzing problems and identifying solutions.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Optimized network performance through regular monitoring and maintenance.
- Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
- Collaborated with cross-functional teams to develop innovative IT strategies aligned with business goals.
Assistant Professor in Digital Electronics
University Of Pinar Del Rio
08.2020 - 07.2022
- Support in the development of applications that involved teamwork with personnel in other branches of technology.
- Managed electronics and networking projects with benefits for the community.
- Maintained an up-to-date knowledge of subject matter by attending conferences, workshops, and webinars relevant to the field of study.
- Contributed to departmental goals by serving on various committees focused on curriculum development, assessment strategies, and accreditation requirements.
Intern
ETECSA
04.2019 - 06.2019
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific technologies, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
Education
Bachelor of Science - Electrical Engineering
Universidad De Pinar Del Rio "Hermanos Saiz"
Pinar Del Rio, Cuba05.2022
Skills
- IT Troubleshooting
- Information Security
- Troubleshooting
- Software Implementation
- System Upgrades
- Application support
- Wireless Networking
- Equipment Installation
Timeline
IT Specialist
Copextel
08.2020 - 08.2022
Assistant Professor in Digital Electronics
University Of Pinar Del Rio
08.2020 - 07.2022
Intern
ETECSA
04.2019 - 06.2019
Bachelor of Science - Electrical Engineering
Universidad De Pinar Del Rio "Hermanos Saiz"
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