Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jesus Valencia

Dallas,TX

Summary

Industrious Hardware/Software Technician with strong system repair and debugging skills. Self-motivated and driven to identify opportunities to provide customer support. Offering expert-level support knowledge and over 5 years of experience.

-Proficient in Salesforce and CMS programs as well as Zendesk.

-Proficient in MAStermind and NetSuite program's.

-Over 5+ years of call center experience and as well can double as a bilingual agent.

-Part of the Do It Yourself department in brinks previously named "LiveWatch", Field techs are no longer used all set up/troubleshooting is over the phone/chat.

-Over 5+ years in Manual Labor And different trade experiences as well with hands-on trainings.

Willing to relocate: Yes,

Authorized to work anywhere in the US.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Software/Hardware Support

Peloton Interactive
08.2020 - Current
  • Providing Phone/Chat and email support to members and field technicians as well as business partners to provide a first contact resolution and ensure to provide white glove service along the way
  • Extensive training of Salesforce and CMS programs to manage cases, inventory, track services and repairs from our field team and seeing real time updates to provide the best experience
  • As well as Zendesk trained.
  • 3 years of Senior Software/Hardware Technical Support Experience.
  • Maintained technology equipment performance by configuring, diagnosing and repairing hardware.

Customer Technical Support Specialist

Brinks Home Security
06.2018 - 03.2020
  • Making sure we provide excellent customer service while resolving all of our customer's technical issues in a timely and efficient manner
  • Floor Walker/Helpdesk providing assistance to other agents when an issue is encountered that requires teamwork
  • As well proficient in Mastermind and NetSuite program's
  • Extensive training in the dealer technical support department.

Masonry Laborer

Dee Brown Inc. DBI
03.2016 - 05.2018
  • To ensure the mason has everything ready and all the tools and equipment are in good condition for a productive day.
  • Completed initial site preparation and maintained neat work areas for duration of job.
  • Mixed mortar, plastic and grout according to standard formulas.
  • Mixed mortar to lay bricks, stones and concrete sidewalks.

Lawn and Maintenance Care

DFW Lawn and Care
06.2014 - 03.2017
  • Was part of a Family Owned Business that provided exceptional service to residential and some commercial properties
  • Extensive knowledge with not just tools but equipment and I take pride in every service I provide to ensure the best quality can be shown and given.

Food Runner, Busser and barback

Good friend beer garden and burger house
06.2014 - 03.2015
  • My responsibility was to bring out food already prepared by a cook to a customer's table and make sure they have an excellent experience.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Collaborated well with other food runners to deliver orders accurately.
  • Cleaned and sanitized food preparation and serving areas.
  • Greeted customers and provided outstanding customer service.
  • Organized and replenished supplies at food stations to optimize team performance.

Education

High School Diploma -

H Grady. Spruce High school

Skills

  • Microsoft office (5 years)
  • Salesforce
  • CMS
  • Zendesk
  • Inventory
  • Masonry (2 years)
  • Customer Service (5 years)
  • Food service (1 year)
  • Technical Support (5 years)
  • Lawn and Maintenance Care (3 years)
  • NetSuite
  • Troubleshooting
  • Electronic Hardware

Certification

  • Home security services
  • Drivers License

Languages

Spanish
Native or Bilingual

Timeline

Software/Hardware Support

Peloton Interactive
08.2020 - Current

Customer Technical Support Specialist

Brinks Home Security
06.2018 - 03.2020

Masonry Laborer

Dee Brown Inc. DBI
03.2016 - 05.2018

Lawn and Maintenance Care

DFW Lawn and Care
06.2014 - 03.2017

Food Runner, Busser and barback

Good friend beer garden and burger house
06.2014 - 03.2015

High School Diploma -

H Grady. Spruce High school

Similar Profiles

CREATE PROFILE
Jesus Valencia