Jesus Valencia
Coachella,CA
Summary
Customer service representative committed to ensuring exceptional customer satisfaction and overall happiness. Using skills in oral and written communication, problem solving, active learning and my overwhelming work ethic, I hope to make a change in customers' days for the better, even in the slightest.
Overview
6
6
years of professional experience
Work History
Dining Services
University of California Riverside
01.2022 - Current
- Handled cash transactions, ensuring proper accounting of daily revenue.
- Lead a team of employees and trained them on proper procedures and practices
- Gave daily reports on market sales and task completion using Excel.
- Maintained cleanliness and proper organization
- Ensured teamwork amongst coworkers regarding tasks, procedures, and environment.
- Resolved customer complaints and issues efficiently, ensuring customer satisfaction.
Porter/Driver
Fiesta Ford
12.2022 - 03.2024
- Ensured proper parking of serviced cars to maximize work efficiency in shop.
- Delivered serviced cars to residing customer homes or places of work, demonstrating care and accuracy in driving and customer satisfaction.
- Completed sweeping, mopping, and window-cleaning, power-washing, and general cleanliness of shop.
- Resolved guest inquires
- Cleaned and organized building and shop areas
Electrician Apprentice
Valencia Electric
01.2018 - 01.2021
- Shadowed a licensed electrician, ensuring safety in tasks and procedures
- Built strong connections with coworkers and staff.
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Inspected worksites and installations to verify compliance with state safety codes.
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
Education
Psychology
University of California Riverside
Riverside, CA06.2026
High School Diploma -
La Quinta High School
La Quinta, CA05.2022
Skills
- Interpersonal/Social skills
- Communication skills
- Custodial skills
- Analytical skills
- Electrical Engineer skills
- Capable of operating a grill
- Microsoft Word/Office
- Vehicle Operations
- Excellent Time Management
- Excellent customer service
- Team player mentality
- Cash handling proficiency
Accomplishments
- La Quinta High School Summa Cum Laude Senior and Sophomore Year
- La Quinta High School Magna Cum Laude Freshman Year
- La Quinta High School Senior Physical Education Award
- La Quinta High School Communicator Award
- High School Diploma
- Graduated Cum Laude w/ honors
- Attending University of California, Riverside
Volunteer Experience
- Child Care, Child Caretaking and brain development, Westside Elementary School, 2018-Now
- Sanitary Engineer and Conductor, Sanitary Engineer and Conductor, Westside Elementary School, 2018-Now
- Sales, Cash Register, LQHS Choir and Dance Events, 2021-2022
- Sales Advertisement and Food Negotiation, Sales Advertisement and Food Negotiation, Indio Boys and Girls Club, 2018-2019
Languages
Spanish
Professional Working
Timeline
Porter/Driver
Fiesta Ford
12.2022 - 03.2024
Dining Services
University of California Riverside
01.2022 - Current
Electrician Apprentice
Valencia Electric
01.2018 - 01.2021
Psychology
University of California Riverside
High School Diploma -
La Quinta High School