Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Jesus Villanueva

Carey,ID

Summary

Expert in project and vendor management, delivering effective inventory control and optimizing service operations. Focused on enhancing customer satisfaction through robust problem-solving and collaborative teamwork. Ensures clarity in task assignments for all stakeholders. Streamlined service operations to improve efficiency and responsiveness.

Overview

4
4
years of professional experience

Work History

Service Manager

ViewPoint LLC
Bellevue, Idaho
12.2024 - Current
  • Ensured service excellence by managing daily operations and staff performance.
  • Implemented customer feedback systems to refine service delivery strategies.
  • Resolved customer complaints promptly, ensuring high satisfaction levels.
  • Oversaw inventory management and supply chain processes, improving service delivery.
  • Reviewed inventory levels and ordered supplies to maintain stock availability.
  • Coordinated vendor relationships to secure critical equipment and supplies.
  • Negotiated contracts with vendors and suppliers to achieve favorable terms.

Service Technician

ViewPoint LLC
Bellevue, Idaho
09.2021 - 11.2024
  • Trained new technicians on safety protocols and service procedures, enhancing compliance and reducing risk.
  • Conducted routine maintenance on machinery to ensure optimal performance.
  • Collaborated with team members to streamline service operations, resulting in quicker turnaround times.
  • Diagnosed customer issues and determined effective solutions, contributing to higher customer satisfaction.

Education

Associate of Science - Civil Engineering

College of Southern Idaho
Twin Falls, ID

Skills

  • Project management
  • Customer service and support
  • Equipment maintenance
  • Team collaboration
  • Problem solving
  • Goal orientation
  • Vendor management
  • Deadline orientation
  • Risk management

Languages

Spanish
Full Professional

Affiliations

Avid volunteer in domestic shelters, major contributor to Christian community

Timeline

Service Manager

ViewPoint LLC
12.2024 - Current

Service Technician

ViewPoint LLC
09.2021 - 11.2024

Associate of Science - Civil Engineering

College of Southern Idaho
Jesus Villanueva