Jesus Alonso Garcia

Inspect Vehicles, provide a multi-point inspection and preventative items due to the mileage on the vehicle. Repair mechanical parts on the vehicle if needed replacement; Perform alignments and calibrations.

Provided warranty work and recalls depending on the year, make, and model of Volkswagen Audi Group (VAG) vehicles.

• Test drove vehicles before and after repairs to determine functionality, necessary actions or completion statuses.
• Answered shop phone and talked with customers about repair progress, changes to plans or necessary supplies.

• Educated customers regarding regular maintenance protocols to preserve vehicle condition.
• Examined service history and provided initial inspection of vehicle to identify issues.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Handled customer issues with confidence, using complex problem solving to provide effective resolution.
• Developed estimates by costing materials, supplies, and labor.