Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Jesus Aragon

Arizona

Summary

Resourceful Computer Support Specialist known for high productivity and efficient task completion. Specialize in troubleshooting, network management, and software installation with an adept ability to quickly resolve complex technical issues. Excel in communication, problem-solving, and time management, ensuring smooth operation of computer systems and client satisfaction.

Overview

1
1
year of professional experience

Work History

Computer Support Specialist

Uhaul Moving And Storage
Phoenix, Arizona
03.2022 - 01.2023

· Create and manage team member’s Microsoft's O365 accounts using Microsoft Azure admin center; including assigning licenses such as; F3, E3, Power Bi, etc.

· Create and manage users accounts in Active Directory over several domains for access control such as; Kibana, Grafana, Tableau, Network Shares, etc.

· Image Workstations and Laptops which includes installing company specific software and adding them to the appropriate domain & OU for asset management and access control.

· Map shared network drives and shared network printers.

· Update and create documentation for new procedures.

· Maintain, track, and issue loaner equipment per user request.

· Install and manage Barco Clickshare's and Owl Lab’s meeting cameras in conference rooms.

· Setup and manage MacBooks using Cisco Meraki MDM.

· Physically deploy printers of various brands and manage them across the network via the print server and Infoblox/IPAM; assigning fixed IPs with A records and PTR records.

o Includes setting up SMTP & Fax services.

· Setup and manage all Scala devices in campus lobbies and in Café.

· Install and troubleshoot VoIP phones

· Troubleshoot basic connectivity issues with hardware.

· Configure and support all campus time clocks.

Education

Information Technology - Information Technology

Detroit School of Information Technology
Detroit, MI
01-2023

Skills

  • Data Recovery
  • Remote Support
  • Software Updates
  • Software Installation
  • Help Desk Support
  • Access Management Software
  • Hardware upgrades
  • Network configuration
  • Report Preparation
  • Maintenance Scheduling

Affiliations

  • Served honorably in the Marine Corps for 6 years.

Languages

Spanish
Professional

Timeline

Computer Support Specialist

Uhaul Moving And Storage
03.2022 - 01.2023

Information Technology - Information Technology

Detroit School of Information Technology
Jesus Aragon