Theodore Fields
Washington,DC
Summary
Adept at elevating IT efficiencies, I significantly improved customer satisfaction at Gospel Rescue Ministry by swiftly resolving technical issues. Expert in software updates and helpdesk management, my proactive approach to system diagnostics and maintenance scheduling ensures optimal operational performance. My commitment to continuous learning and exceptional customer service underpins my track record of success.
Overview
23
23
years of professional experience
Work History
Computer Support Specialist
Gospel Rescue Ministry
2009.01 - 2013.04
- Resolved computer and system networking problems to maintain user productivity.
- Maintained documentation and resources regarding problem resolution for reference in future instances.
- Monitored hardware, software, and peripheral performance against organizational expectations.
- Culled technology knowledge to perform IT troubleshooting, restoration, and maintenance services to maintain organizational performance levels.
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Researched and resolved uncommon flagged system performance issues to expedite patching.
- Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients.
Office Clerk Intern
Library of Congress
1999.12 - 2002.02
- Utilized software programs for efficient data entry tasks, ensuring accurate records were maintained at all times.
- Coordinated schedules for staff members, streamlining daily operations within the workplace.
- Participated in ongoing training sessions designed to enhance knowledge of industry best practices, elevating the overall quality of work produced.
- Assisted with event planning logistics such as venue selection, catering arrangements, and registration management for company functions.
- Maintained a clean and organized workspace, fostering a productive office environment.
- Provided exceptional customer service, addressing inquiries and directing clients to appropriate departments as needed.
- Enhanced office efficiency by organizing files and maintaining an updated documentation system.
Landscaper
WMATA
1990.03 - 1998.10
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Operated landscaping equipment with focus on safety and machine longevity.
Education
No Degree - Business Administration
University of The District of Columbia
Washington, DCA++ Certified - Computer Repair
Comptia
Arlington, VA03.2003
Skills
- Remote Support
- Software Installation
- Printer setup
- Network configuration
- Maintenance Scheduling
- Application support
- Hardware Repair
- Software Updates
- Mobile Device Support
- Data Recovery
- System diagnostics
- Virus Removal
- Operating Systems Expertise
- Helpdesk management
Timeline
Computer Support Specialist
Gospel Rescue Ministry
2009.01 - 2013.04
Office Clerk Intern
Library of Congress
1999.12 - 2002.02
Landscaper
WMATA
1990.03 - 1998.10
No Degree - Business Administration
University of The District of Columbia
A++ Certified - Computer Repair
Comptia
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