Jesuscita (Jessica) Mendoza
4250 Suder Ave Toledo ,OH
Summary
Empathetic communicator with a passion for helping others and a strong ability to remain composed during emergencies. Seeking an entry-level 911 operator role to provide clear guidance, gather critical details, and ensure rapid coordinated responses to those in need.
Overview
1
1
Certification
Work History
Care Coordinator
Amada Senior Care
Perrysburg, OH
- Coordinated care plans for clients, ensuring alignment with individual needs and preferences.
- Developed relationships with families to facilitate communication and support.
- Monitored client progress, adjusting care plans as necessary to enhance quality of life.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Monitored, tracked, and conveyed important client information to healthcare staff to help optimize treatment planning and care delivery.
- Assessed situations rapidly and prioritized needs according to severity significantly reducing stress and emergencies.
- Utilized emotional intelligence to comfort callers needing care and current clients allowing for better communication and information gathering.
- Assist in coordinating daily routes and scheduling ensuring timely arrival
- Utilized routing software to optimize routes to current and future clients reducing fuel costs
- Collaborated with healthcare providers both within and outside of our company to manage unexpected situations and service disruptions
- Utilized multiple computer systems simultaneously to access and update client information.
- Handled client and healthcare providers inquiries daily, providing accurate information and resolving issues.
- Streamline call documentation processes to enhance organization and tracking of future and current clients.
- Built professional relationships with physical therapist, doctors, nurses, hospice agencies, hospital staff, behavioral care staff, inpatient and outpatient coordinators, emergency services, and clients family members to understand there protocols for streamline of care.
- Quickly adapted to changing circumstances maintaining high levels of care throughout transitions.
Patient Service Representative
Dr.Sexton
- Managed patient scheduling to optimize appointment flow and reduce wait times.
- Assisted patients with insurance inquiries, ensuring clarity and understanding of coverage options.
- Handled inbound calls, providing accurate information regarding services and procedures offered.
- Coordinated communication between healthcare providers and patients to enhance service delivery.
- Maintained patient records, ensuring compliance with privacy regulations and data accuracy.
- Educated patients about pre-appointment preparations to improve overall visit experience.
- Resolved patient concerns promptly, fostering trust and satisfaction within the practice.
- Collaborated with team members to streamline office operations and improve efficiency in service delivery.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used Software to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
- Resolved customer complaints using established follow-up procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Office Manager
Aspen Dental
Toledo, OH
- Managed daily office operations to ensure efficient patient flow and service delivery.
- Developed and implemented scheduling systems to optimize staff utilization and appointment management.
- Coordinated inventory management processes for dental supplies, ensuring availability and compliance with regulations.
- Trained new staff on office procedures, enhancing team efficiency and service quality.
- Streamlined communication between dental teams and patients, improving overall satisfaction scores.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Education
High School Diploma -
Clay High School
Oregon, OHSkills
Strong communication skills
Ability to work under pressure
Familiar with computer software
Ability to multitask and prioritize tasks
Excellent customer service
Adaptable
Highly organized
Teamwork
Decision making
Compassionate
Directional skills- familiar with major streets and highways, landmarks, buildings, waterways in Lucas county and surrounding areas
Certification
Certified in First aid, CPR and AED through American heart association and Wood county board of developmental disabilities
Timeline
Care Coordinator
Amada Senior Care
Patient Service Representative
Dr.Sexton
Office Manager
Aspen Dental
High School Diploma -
Clay High School