Jesus G. Tellado
York,PA
Summary
Motivated Network Operations Center Technician III with over 20 years of experience in diverse areas of the Information Technology sphere. Skilled in providing exceptional service to clients. Looking for full time or part time work. I have Network Technician experienced in LAN/WAN design, installation and management in network environments. Great technical team member with positive attitude contributing high levels of expertise in network infrastructure, inside plant, server systems and troubleshooting.
Overview
26
26
years of professional experience
Work History
Meat Clerk
BJs Stores Inc
06.2023 - Current
- Provides assistance to Members by answering questions regarding meats, poultry, and seafood
- Makes recommendations on food products when necessary
- Weighs, packages, wraps, and labels cuts of meat, poultry, and seafood, including grinds
- Assists the meat cutter in packaging freshly cut meats and seafood
- May grind hamburger meat
- Inspects and stores meat upon delivery
- Ensures that all delivered meat meets or exceeds company quality standards
- Ensures the meat, seafood, prepared foods, and cheese cases are fully stocked
- Rotates meats, poultry, seafood, prepared foods, and cheeses according to expiration dates
- Follows established guidelines when disposing of damaged and/or expired products
- Receives and unpacks meat, poultry, seafood, prepared foods, and cheeses in the meat cooler and freezer
- Cleans and sanitizes all equipment, display fixtures, and areas in the meat department, including the meat cooler, freezer, and refrigerated display cases
- Maintains all club policies and procedures
- Performs other duties as assigned, including working in other departments as needed
- Regular, predictable, full attendance is an essential function of this job.
Network Operations Center Technician III
The Bon-Ton Stores Inc
06.2012 - 06.2018
- Responsible for monitoring and maintaining Bon-Ton Network Systems across 200 plus stores and corporate locations, including 5000 plus network devices such as PCs and Point of Sale Systems
- Created and updated store and data center diagrams using MS Visio application
- Monitored and troubleshooted LAN and WAN equipment, including Cisco, Meraki, and Motorola switches and routers, using SSH and telnet clients like PuTTY
- Applied network security measures through discovery and elimination of improperly secured equipment
- Configured and installed VOIP Gateways and IP phones
- Emphasized problem-solving and troubleshooting, including reading Syslogs and utilizing tools such as SolarWinds Engineers Toolset, Orion Network Performance Manager, and Orion Network Configuration Manager
- Administered Phonefactor Two-Factor Authentication and provided support and troubleshooting
- Supported and troubleshooted Cisco VPN Client and performed installations for users company-wide
- Captured and analyzed packets using Wireshark
- Deployed Cisco and Polycom IP phones and Gateways to stores, ensuring proper functionality of gateways and switches
- Trained new employees, created training documentation, and updated store network diagrams
- Installed Cat-5 and fiber in the Data Center
- Coordinated with vendors, including Verizon, Polycom, Meraki, Cisco, and Motorola, for support and installation of Bon-Ton networking systems
- Demonstrated ability to work with minimal management supervision for daily functions.
Computer Operator
The Bon-Ton Stores Inc
06.2008 - 06.2012
- Information Services
- Analyzed IBM Mainframe Zeke Scheduling
- Coordinated with system programmers to repair failed jobs in the scheduler
- Ensured physical security of the data center and proper mounting and cooling of equipment
- Installed and decommissioned System Center Operations Manager on servers, maintaining an up-to-date knowledge base for proper reporting of alerts.
PC/Network Technician
The Bon Secours Health System
02.1998 - 05.2006
- Information Services
- Assisted Network Administrator in configuring networking, creating user profiles, and providing internet access on Exchange 5.5
- Installed and maintained servers
- Used Veritas Backup Exec10 to schedule and verify backups
- Configured, implemented, and supported the WorX Pharmacy System
- Upgraded PCs and installed/configured various software, such as Windows Apps, Novell, and AffinityGUI32 Hospital Patient Registration System
- Configured user access and printers for TCP/IP network connectivity.
Education
High School Diploma -
Hoboken High School
Hoboken, NJ06.1992
Bachelor - Information Technology in Network Administration
American InterContinental
Hoffman Estates, IL08.2006
Associate of Arts - Business Administration
American InterContinental
Hoffman Estates, IL07.2004
Certified in Computer Fundamentals. -
Learning Tree International
New York, NY03.2001
Certificate - Advanced Technology Course Certification
Learning Tree International
New York, NY04.2000
Skills
- Monitoring and troubleshooting store wired/wireless networks
- Troubleshooting issues with VOIP networks
- Creating Network Diagrams for all stores using MS Visio
- Installation of Cat 5 wiring
- Ability to guide store employees over the phone to bring store's network back online
Affiliations
Significant experience in installing, troubleshooting, and maintaining office, networking and health care applications, operating systems, and hardware.
Successfully completed application upgrades on PCs and servers and completing projects for various departments.
Experienced in managing other employees for the completion of hardware inventory, upgrading hardware and software.
Timeline
Meat Clerk
BJs Stores Inc
06.2023 - Current
Network Operations Center Technician III
The Bon-Ton Stores Inc
06.2012 - 06.2018
Computer Operator
The Bon-Ton Stores Inc
06.2008 - 06.2012
PC/Network Technician
The Bon Secours Health System
02.1998 - 05.2006
High School Diploma -
Hoboken High School
Bachelor - Information Technology in Network Administration
American InterContinental
Associate of Arts - Business Administration
American InterContinental
Certified in Computer Fundamentals. -
Learning Tree International
Certificate - Advanced Technology Course Certification
Learning Tree International
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