Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Interests
Timeline
Generic

Tyrone Ward

Milwaukee,WI

Summary

Microsoft Certified IT professional with experience operating system troubleshooting, PC assembly, Active Directory, Group Policy, Permissions, Password Reset, Servers, Connectivity, and technical support coupled with a passion to learn and grow in the IT Industry.

Overview

14
14
years of professional experience
1
1
year of post-secondary education
6
6
Certifications
1
1
Language

Work History

Loss Prevention Officer (Dispatcher)

Aurora Health Care
Milwaukee , WI
10.2009 - 06.2015
  • Processed calls requesting assistance and dispatches security officers utilizing the two-way radio system
  • Monitored CCTV system to detect criminal activity and dispatched officers when suspicious activity is noted
  • Documented all observations and unusual incidents
  • Carried out investigations and gathered evidence utilizing the video management software application
  • Provided assistance to individuals with disabilities
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.

.Directed dispatching, routing, and tracking of [Number] fleet vehic

Deployment Technician, IT

PDS
09.2015 - 12.2015
  • Installed standard hardware and software platforms and systems
  • Received, staged and tracked IT equipment and tools
  • Conducted pilots of installation process and procedures for retail equipment
  • Configured and installed desktop peripherals and network technologies
  • Maintained equipment inventory controls and systems
  • Provided complete recoverability of systems and applications
  • Managed the installation of new hardware and software
  • Resolved support issues and concerns with computer systems

Correctional Officer

State of Wisconsin
Milwaukee , Wisconsin
10.2001 - 06.2009
  • Preserved order and safety among the inmate population by ensuring the prisoners are following the rules at all times
  • Enforced institutional rules and Standard Operation Procedures (SOP), and confronted prisoners who violated rules
  • Performed inspections and searches of the physical premises and cells by checking for contraband and compliance
  • Supervised prisoners to maintain general order during daily activities, work assignments and programming

Education

Associates of Applied Science - Computer Support Specialist & Network Administration

Brensten Education
WaukeshaWI,
01.2014 - 06.2015

Skills

Windows Operating System Installations

undefined

Certification

SDP: Service Desk Professional

Accomplishments

  • Achieved [Result] through effectively helping with [Task].
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Documented and resolved [Issue] which led to [Results].

Affiliations

  • Association of Information Technology Professionals

Interests

Traveling,Reading,Listening to music

Timeline

Deployment Technician, IT

PDS
09.2015 - 12.2015

Associates of Applied Science - Computer Support Specialist & Network Administration

Brensten Education
01.2014 - 06.2015

Loss Prevention Officer (Dispatcher)

Aurora Health Care
10.2009 - 06.2015

Correctional Officer

State of Wisconsin
10.2001 - 06.2009
SDP: Service Desk Professional
MTA: Security Fundamentals
MTA: OS Fundamentals
In process: MCTS: Windows 7 Configuration
MTA: Network Fundamentals
Windows Server Fundamentals
Tyrone Ward