Traveling,Reading,Listening to music
Tyrone Ward
Milwaukee,WI
Summary
Microsoft Certified IT professional with experience operating system troubleshooting, PC assembly, Active Directory, Group Policy, Permissions, Password Reset, Servers, Connectivity, and technical support coupled with a passion to learn and grow in the IT Industry.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
6
6
Certifications
1
1
Language
Work History
Loss Prevention Officer (Dispatcher)
Aurora Health Care
Milwaukee , WI
10.2009 - 06.2015
- Processed calls requesting assistance and dispatches security officers utilizing the two-way radio system
- Monitored CCTV system to detect criminal activity and dispatched officers when suspicious activity is noted
- Documented all observations and unusual incidents
- Carried out investigations and gathered evidence utilizing the video management software application
- Provided assistance to individuals with disabilities
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
.Directed dispatching, routing, and tracking of [Number] fleet vehic
Deployment Technician, IT
PDS
09.2015 - 12.2015
- Installed standard hardware and software platforms and systems
- Received, staged and tracked IT equipment and tools
- Conducted pilots of installation process and procedures for retail equipment
- Configured and installed desktop peripherals and network technologies
- Maintained equipment inventory controls and systems
- Provided complete recoverability of systems and applications
- Managed the installation of new hardware and software
- Resolved support issues and concerns with computer systems
Correctional Officer
State of Wisconsin
Milwaukee , Wisconsin
10.2001 - 06.2009
- Preserved order and safety among the inmate population by ensuring the prisoners are following the rules at all times
- Enforced institutional rules and Standard Operation Procedures (SOP), and confronted prisoners who violated rules
- Performed inspections and searches of the physical premises and cells by checking for contraband and compliance
- Supervised prisoners to maintain general order during daily activities, work assignments and programming
Education
Associates of Applied Science - Computer Support Specialist & Network Administration
Brensten Education
WaukeshaWI, 01.2014 - 06.2015
Skills
Windows Operating System Installations
IPv4 configuration
Wired Networking
Wireless Networking
Network security
WEP
Point-to-point wireless
LAN
Perimeter networks
Reserved address ranges
Microsoft Office 2010
Outlook
Word
Excel
PowerPoint
Access
Microsoft Exchange
VMware Workstation
Microsoft WDS
Data Backup
Restoration Procedures
File Management
Permission Management
Computer hardware support
Hardware troubleshooting
Crime prevention
Access control
Surveillance techniques
CCTV monitoring
Incident reporting
Personnel surveillance
Teamwork
Customer service
Problem-solving abilities
Multitasking
Active listening
CCTV systems
Professionalism
Certification
SDP: Service Desk Professional
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
Affiliations
- Association of Information Technology Professionals
Interests
Timeline
Deployment Technician, IT
PDS
09.2015 - 12.2015
Associates of Applied Science - Computer Support Specialist & Network Administration
Brensten Education
01.2014 - 06.2015
Loss Prevention Officer (Dispatcher)
Aurora Health Care
10.2009 - 06.2015
Correctional Officer
State of Wisconsin
10.2001 - 06.2009