Jesus M Rios
Houston,TX
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
3
3
years of professional experience
Work History
Manager of Operations
Fed Ex Ground
09.2021 - 09.2023
- Streamlined operational processes by implementing efficient workflow management strategies.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Managed cross-functional teams for successful project completion and timely delivery.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Package Handler
Fed Ex Ground
05.2021 - 08.2021
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
Contractor
Uber
04.2020 - 03.2021
- Improved project efficiency by streamlining communication channels and optimizing resource allocation.
- Reduced client complaints by implementing a more effective customer service strategy.
- Established long-term relationships with clients, resulting in increased repeat business.
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
Education
BBA - Buisness Operations
DeVry University
Tx09.2009
Skills
- Data Analysis
- Risk Management
- Process Improvement
- Performance Measurement
- Adaptability
- Organizational Skills
- Customer Service
- Strategic Planning
- Problem Solving
- Decision Making
- Time Management
- Financial Reporting
- Logistics Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager of Operations
Fed Ex Ground
09.2021 - 09.2023
Package Handler
Fed Ex Ground
05.2021 - 08.2021
Contractor
Uber
04.2020 - 03.2021
BBA - Buisness Operations
DeVry University
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