Jesus R. Martinez
Little Elm,TX
Summary
Im a enthusiastic individual with superior skills in working in both team-based and independent capacities. I bring a strong work ethic and excellent organizational skills to any setting. Hardworking and reliable employee with strong ability in multitasking and strong leadership skills. Im very familiar with performing quick and efficient work to meet challenging daily demands. I bring 10 years of related work experience to the table and know my daily roles and expectations for myself and my peers. Knowledgeable about OSHA/NFM requirements and general safety practices. Driven to improve efficiency and customer service by adhering to company procedures. Extensive knowledge of POPS screens from years of working in CPU, the Admin hut, and other various departments filling roles where needed.
Overview
9
9
years of professional experience
Work History
Warehouse Associate
Nebraska Furniture Mart
The Colony, TX
02.2021 - Current
- Received deliveries, scanned packages and updated orders in POPS.
- Helped design and fabricate new wheel chocks for our department
- Conduct regular inspections of department machinery to identify and address any maintenance or safety issues promptly.
- I assembled and disassembled customer products using various power tools and equipment.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Updated account information after customer calls and noted client concerns and issues.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
- Assisted management with special projects to learn new tasks while gaining additional responsibilities.
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
- Processed orders and pulled product to successfully prepare orders in a timely manner.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Compiled, sorted and filed records of product orders, business transactions and other activities.
Tire Technician
Discount Tire
Little Elm, TX
05.2017 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Repaired punctures in tubeless tires by patching or plugging holes with rubber materials.
- Used tools, parts and equipment to maintain and repair customer tires.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Removed old tires from rims using specialized tools such as bead breakers and tire irons.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored new employees on procedures and policies to maximize team performance.
- Provided advice to customers regarding proper maintenance of their vehicle's tires.
- Fostered positive employee relationships through communication, training and development coaching.
- Collaborated with team members to fulfill sales and service requests..
- Cleaned and maintained tire service bays to keep work areas organized.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Diagnosed and repaired tire and rim issues.
- Developed strong customer relationships to encourage repeat business.
Sales Associate
Walmart
Aubrey, TX
06.2015 - 03.2016
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Education
High School Diploma -
Aubrey High School
Aubrey, TX05.2016
Some College (No Degree) -
Collin County Community College District
Plano, TXSome College (No Degree) -
North Central Texas College
Corinth, TXSkills
- Bilingual
- Adept knowledge of POPS
- Amazing customer relations
- Staff Training
- Adaptable to Changing Needs
- Problem resolution
- Team management
- Team Collaboration
- Attention to Detail
- Work Planning and Prioritization
- Repair work
- Painting
- Verbal and written communication
- Electrical Troubleshooting
- Power Tool Operation
Timeline
Warehouse Associate
Nebraska Furniture Mart
02.2021 - Current
Tire Technician
Discount Tire
05.2017 - Current
Sales Associate
Walmart
06.2015 - 03.2016
High School Diploma -
Aubrey High School
Some College (No Degree) -
Collin County Community College District
Some College (No Degree) -
North Central Texas College