Jesus Roxana Cabrera
Phoenix,AZ
Summary
I am a knowledgeable and dedicated customer service individual with years of precise attention to detail in a fast-paced, stressful environment. I have spent time working in manufacturing, and I have cross-trained to know the process from start to finish. I have experience ensuring that FDA rules and regulations are consistently met. The ideal position will allow me to utilize my attention to detail, efficiency, and desire to grow within the company. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Arizona Department Of Revenue Cities Unit
02.2023 - 03.2025
- Work tickets daily and answer email from the cities.
- Priorty Tech Review and DMS Request
- Worked transfer spainsh ticket
- Model City tax code ,Desk Aide, Desk Reivew processes, Field audit processes, Informal protest conference, Licensing and processes, Web help desk/ emails. Taxpayer inquiry series, weekly distribution report.
- Create Jobs aids
- Train new co workers
Arizona Department Of Revenue CRT
02.2021 - 01.2023
- Wroking 20-30 tickets daily
- Priorty assign tickets send by Manager/superivor
- Worked transfer spainsh ticket
- Make outbound calls back to obtain more information
- Worked crt emails
- Create Jobs aids
- Train new co workers
Cashier for L&R
KhI Solutions
Phoenix, USA
02.2018 - 12.2020
- Responsible for all incoming taxpayer request.
- Bilingual calls and in person questions.
- Cashier Individual and business payment.
- Working in fast Paste.
- Teleworking due to Covid 19.
Customer Service
VALOR GLOBAL
Phoenix, USA
10.2017 - 02.2018
- Answer taxpayer call for business and individuals question
- Examined taxpayers return and answer any questions they had on their returns.
- Took over 60 -80 calls a day.
- Answer English and Spanish Calls.
- Consistently met and exceeded required deadlines
Dispatcher
Swift Transportation
02.2012 - 06.2016
- Responsible for all inbound service requests
- Inspected driver information to ensure appropriate dispatch
- Updated employee records to maintain database accuracy
- Contacted service operators and dispatched service with precise locations
Administrative Assistant
Rubies
08.2009 - 11.2012
- Inspected over fifty batches of paint a week to ensure quality was met
- Consistently monitored and upheld FDA rules and regulations
- Examined paint for any formula/color errors
- Maintained reports of all defective paint batches
- Returned incorrect batches to the department to be corrected
- Participated in monthly FDA exams to ensure adequate knowledge of changes
Education
High School Diploma -
Trevor G Brown High School
Skills
- Shipping logistics
- Warehouse associate skills
- Picking and packing orders
- Quality oversight
- Administrative tasks
- Selector
- Picking
- Taxes
- Auditor
- Cities Tax Rate
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Arizona Department Of Revenue Cities Unit
02.2023 - 03.2025
Arizona Department Of Revenue CRT
02.2021 - 01.2023
Cashier for L&R
KhI Solutions
02.2018 - 12.2020
Customer Service
VALOR GLOBAL
10.2017 - 02.2018
Dispatcher
Swift Transportation
02.2012 - 06.2016
Administrative Assistant
Rubies
08.2009 - 11.2012
High School Diploma -
Trevor G Brown High School