DAVID M VOELZ
MERRILL,USA
Summary
Worked in a wide variety of fields, including Customer Service, Engineering, Order Entry, Quoting, and Warranty.
Overview
30
30
years of professional experience
Work History
Independent Contractor
05.2020 - 11.2025
- Responsibilities included employee timesheet verification between three systems.
- Entering Accounts Payable information from credit card, bank statements, and 1099 payments into the Costpoint system.
- Assisting employees with technical support in the timekeeping system.
- Maintaining open positions on state job bank sites.
- Worked on and edited the company newsletter.
- Worked with recruiting, entering possible candidates for company positions.
- Used Excel to keep track of many aspects of the positions, including accounting, timekeeping, and open jobs.
Customer Service/Warranty Manager
Semling Menke Company
Merrill, WI
04.2014 - 12.2019
- Oversee Customer Service Group, including Production Engineering, Quoting, and Warranty.
- Customer Skills
- Assist customers with specialty quotes.
- Provide direction to customers using quoting software.
- Provide pricing information for specialty items.
- Assist customers with product and scheduling questions.
- Create and enter appropriate discounts.
- Provide shipping information and authorize customer returns.
- Schedule Service Technician appointments with homeowners.
- Authorize payments for service providers.
- Technical Skills
- AutoCAD 2010 – Create dimensional drawings for custom windows.
- Create customer quotes for non-standard orders.
- Test quoting software for pricing errors.
- Convert customer data to proprietary software using Excel.
- Plot full scale templates glass plant and factory specialty dept.
- Provide help desk support for customer inquiries.
- Provide technical support for products sold.
Semling Menke Company
Merrill, WI
01.1996 - 12.2019
- Numerous responsibilities—most notably from 2008 to 2019, due to staffing cutbacks for economic reasons.
- I have held positions in pricing, customer service, specialty engineering, warranty, and customer computer support.
Education
Associate’s Degree - Marketing
NTC
Wausau, WIJob Training Classes - AutoCAD, Excel, Access
NTC
Wausau, WISkills
- Customer service and support
- Quoting software expertise
- Pricing strategy
- Product knowledge
- Scheduling and planning
- Discount management
- Shipping logistics
- Payment processing
- AutoCAD proficiency
- Dimensional drawing skills
- Customer quotations
- Software testing and quality assurance
- Data conversion techniques
- Excel proficiency
- Template plotting skills
- Help desk and technical support
Customer Skills
- Assist customers with specialty quotes.
- Provide direction to customers using quoting software.
- Provide pricing information for specialty items.
- Assist customers with product and scheduling questions.
- Create and enter appropriate discounts.
- Provide shipping information and authorize customer returns.
- Schedule Service Technician appointments with homeowners.
- Authorize payments for service providers.
Timeline
Independent Contractor
05.2020 - 11.2025
Customer Service/Warranty Manager
Semling Menke Company
04.2014 - 12.2019
Semling Menke Company
01.1996 - 12.2019
Associate’s Degree - Marketing
NTC
Job Training Classes - AutoCAD, Excel, Access
NTC