Tammy Cartwright
Fort Worth,Tx
Summary
Customer Service assisting sales teams in lead times price checks, retrieving data. Fast pace learner very detail oriented.
Offering strong foundation in communication and problem-solving, eager to learn and develop in customer service environment. Delivers ability to quickly grasp new processes and systems, contributing strong interpersonal and technical skills. Ready to use and develop customer interaction and support skills in Customer Service Support Representative role.
Overview
25
25
years of professional experience
Work History
EMS
03.2001 - Current
- Documented calls in reports detailing incident type and course of treatment.
- Operated emergency vehicles with caution to keep patients, public and first responders safe.
- Remained level-headed and proactive during emergency situations.
- Reviewed inventory levels prior to shift and restocked the ambulance to prepare for service.
- Performed CPR and used a cardiac defibrillator to revive patients in cardiac arrest or arrhythmia.
- Assessed emergency situations and prioritized medical care for patients.
- Transcare - Kennedale, Tx
Customer Service Support
RS Americas
05.2022 - 01.2025
- Documented received emails. Forwarded emails to correct rep.
- Assisted in retrieving lead times and cost of parts for Reps to give to customers.
- Updated Data sheets to correspond to the area which Reps belong.
- Searched for customer account numbers and corrected emails and where to send for Reps to update customer accounts.
- Fort Worth, Tx
- Provided exceptional customer support through effective communication and problem-solving techniques.
- Resolved customer inquiries and complaints efficiently, ensuring high satisfaction levels.
- Documented interactions in CRM systems to maintain accurate customer records and follow-up actions.
- Trained new representatives on call handling procedures and company policies to enhance team performance.
- Collaborated with management to streamline processes and improve response times for customer issues.
- Analyzed customer feedback to identify trends and recommend improvements in service delivery.
- Mentored junior agents, fostering a collaborative environment focused on continuous improvement and excellence.
- Led initiatives to enhance team productivity, resulting in improved overall service quality and efficiency.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Documented and detailed calls and complaints using call center's CRM database.
Payroll Clerk
North Texas RMS
05.2007 - 02.2016
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
- Onboarded new employees in time reporting and payroll systems.
- Aledo, Tx
Education
EMT-B Certification -
Tarrant County College
Fort Worth08.2001
Skills
- Microsoft Office
- Microsoft Outlook
- Microsoft Excel
- Live Chat Software
- Telephony Systems
- Time Management
- Multi-tasking
- Typing speed of 45 WPM
- Problem solving
- Team leadership
- Customer service support
- Customer support excellence
Languages
English
Full Professional
Timeline
Customer Service Support
RS Americas
05.2022 - 01.2025
Payroll Clerk
North Texas RMS
05.2007 - 02.2016
EMS
03.2001 - Current
EMT-B Certification -
Tarrant County College