Sebastien Plaisance
Harker Heights,TX
Summary
An organized and highly-motivated individual with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operation Lone Star
03.2021 - Current
- Company Overview: Working on behalf of Texas Military Department under BP & DPS
- Conduct aerial detection and monitoring to disrupt Transnational Criminal Organizations (TCOs) and Drug Trafficking Organizations (DTOs) in support of the U.S
- Department of Homeland Security (DHS)
- Support Texas DPS in combating pervasive criminal elements operating along the border and to prevent them from crossing over into the U.S
- By enhancing security efforts through the visible presence on the ground and along the Rio Grande River, working alongside commissioned law enforcement officers to detect and prevent criminals from infiltrating through the international border, and helping to ensure the safety of the citizens of Texas
- Working on behalf of Texas Military Department under BP & DPS
Ordnance Utilities Equipment Repairer
Texas Army National Guard
Killeen, TX
04.2020 - Current
- As a 91C I performed maintenance and repairs on utility equipment such as pumps, motors, valves, and piping systems.
- Inspected utility equipment for defects and malfunctions.
- Conducted regular tests to ensure that all equipment was functioning properly.
- Diagnosed problems with electrical circuitry using specialized testing devices.
- Replaced faulty parts in electrical and hydraulic systems of various types of machines.
- Repaired malfunctioning components using hand tools, power tools, and other specialized equipment.
- Troubleshot malfunctions in a variety of mechanical systems including pumps, motors, valves, compressors.
- Calibrated instruments used to measure temperature, pressure, flow rate and other parameters related to utilities operations.
Call Center Representative
GC Services
Copperas Cove, TX
03.2019 - 07.2020
- Followed scripted questionnaires verbatim to collect research data
- Provided customer service by answering incoming calls and responding to inquiries in a timely manner.
- Addressed customer complaints, identified causes of problems, and provided solutions.
- Maintained accurate records of customer interactions, details of inquiries, comments, and actions taken.
- Navigated multiple computer applications simultaneously to research customer issues and provide appropriate responses.
- Followed established procedures for proper escalation of unresolved issues to the appropriate internal teams.
Sandwich Artist
SUBWAY®Restaurants
Killeen, TX
01.2018 - 03.2018
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Greeted customers and provided product knowledge.
- Cleaned up spilled food and condiments to keep buffet area well-maintained
- Minimized cross-contamination during preparation and stocking
- Maintained composure and work quality while under stress
- Lifted and carried heavy materials
- Adhered to procedures in preparing food items
- Worked flexible hours, night, weekend, and holiday shifts
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
Pizza Maker
Little Caesars Pizza
Killeen, TX
01.2017 - 01.2018
- Operated the pizza oven, ensuring pizzas were cooked to order.
- Prepared dough and sauce for pizzas according to recipes.
- Cleaned and sanitized kitchen surfaces and equipment.
- Assisted in loading and unloading food items from delivery trucks.
- Maintained inventory of ingredients such as cheese, vegetables, meats and spices.
- Provided respectful and courteous bussing services while operating within active dining rooms
- Worked quickly, communicated with other staff, and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables
Education
High School Diploma -
Killeen High School
Killeen, TX06-2018
Some College (No Degree) - Information Technology
Texarkana College
Texarkana, TXCisco Network Academy
Skills
- Enemy monitoring
- Identifying Hazards
- Analytical
- Microsoft office: Word
- Decision-Making
- Team building
- Problem Resolution
- Data Management
- Customer Service
- Maintenance & Repair
- Collaboration
- Multitasking
- Microsoft office: Spreadsheet
- Microsoft office: Outlook
- Security
- Microsoft Office
Security Clearance
Secret Security Clearance
Workauthorization
Authorized to work in the US for any employer.
Military Service
Texas Army National Guard, 04/01/19, 04/01/25
Personal Information
Relocation: Willing to relocate anywhere
Languages
- Spanish, Proficient
- English, Native
Certification
- CompTIA+
- Universal HVAC Certification
Languages
French
Native/ Bilingual
Haitian Creole
Native/ Bilingual
Timeline
Operation Lone Star
03.2021 - Current
Ordnance Utilities Equipment Repairer
Texas Army National Guard
04.2020 - Current
Call Center Representative
GC Services
03.2019 - 07.2020
Sandwich Artist
SUBWAY®Restaurants
01.2018 - 03.2018
Pizza Maker
Little Caesars Pizza
01.2017 - 01.2018
- CompTIA+
- Universal HVAC Certification
High School Diploma -
Killeen High School
Some College (No Degree) - Information Technology
Texarkana College
Cisco Network Academy
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