Jeanette Macias
Las Vegas
Summary
Organized professional with strong background in partner support, adept at fostering productive relationships and streamlining operational workflows. Proven ability to drive collaborative team efforts and adapt to evolving business needs. Skilled in conflict resolution and strategic planning.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Partner Support Manager/ Implementation Manager
Usio/Ficentive
07.2023 - 03.2026
- Assisting with day-to-day client needs in providing client with specialized attention and support when needed.
- Responsible for a portfolio of clients across a suite of electronic payments products.
- Managed incoming phone calls/emails to assist clients with their card orders; prefunding, problem solving.
- Build and design creative art designs for to use in client card programs.
- Configure custom client card programs with manufacturer partners for prepaid card programs.
- Seek client approval for custom branded materials through multiple rounds of design.
- Plan, conduct, and implement field testing for DI card programs.
- Responsible for maintaining and rectifying invalid or errored card orders with card manufacturers.
- Closely monitor, manage, and maintain inventory of collateral materials associated with a variety of card programs.
- Establish and provide forecasting for vendor relationships.
CSS – Client Service Representative
Arroweye
04.2019 - 07.2023
- Serviced existing accounts
- Provided assistance in creating payment card programs and approvals for partners.
- Followed up with customers to assure satisfaction, responded to queries, solicited further sales, and solved or assisted with issues.
CSR - Customer Service Representative
Meyer Insurance Agency - Farmers
11.2018 - 02.2019
- Serviced existing accounts
- Processed customer policy change requests.
- Followed up with customers to assure satisfaction, responded to queries, solicited further sales, and solved or refer problems.
- Maintained and solved any office computer issues.
General Manager
Hotshotz Photography
09.2016 - 04.2018
- Recruited, trained, supervised staff
- Managed Budget
- Scheduling
- Maintained equipment, software and costumes
- Payroll
- Maximized profitability by setting sales goal and motivating staff.
- Photographer
Support Specialist / Technical Manager
ID Solutions (formerly Al-Cor)
11.2003 - 10.2017
- Managed and applied software, firmware, and hardware solutions for client running ID systems.
- Supported clients via phone, email and in person.
- Repaired hardware (Identification printers)
- Developed sales opportunities by researching and identifying potential accounts; solicited new accounts; built rapport; provided technical information and explanations; prepared quotations. Closed new accounts by answering telephone, fax, and e-mail inquiries.
Manager
Bally's Celebration Wedding Chapel
04.1996 - 04.2003
- Interviewed, selected, hired, and employed an appropriate number of employees.
- Provided oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures
- Encouraged employees to meet the organization's expectations for productivity, quality, and goal accomplishment.
- Scheduling
- Photography
- Floral
- Increased sales by 20% in final year
Education
High school -
St. Pius X High School
Downey, CA06-1983
Skills
- Excel
- Word
- Power Point
- Jira
- ZenDesk
- Relationship management
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Organizational skills
Certification
- Certified Technician Fargo, Evolis, Polaroid, Zebra and XID
- Property and Casualty Insurance License November 2018 to October 2021
Timeline
Partner Support Manager/ Implementation Manager
Usio/Ficentive
07.2023 - 03.2026
CSS – Client Service Representative
Arroweye
04.2019 - 07.2023
CSR - Customer Service Representative
Meyer Insurance Agency - Farmers
11.2018 - 02.2019
General Manager
Hotshotz Photography
09.2016 - 04.2018
Support Specialist / Technical Manager
ID Solutions (formerly Al-Cor)
11.2003 - 10.2017
Manager
Bally's Celebration Wedding Chapel
04.1996 - 04.2003
High school -
St. Pius X High School