Summary

Overview

Work History

Education

Skills

Timeline

Je’Tarria Holden

Bossier City,LA

Summary

Customer-focused support professional with 15+ years of experience across help desk, healthcare, claims, and call center environments. Strong background in technical support, healthcare insurance, and claims examiner. Proven ability to resolve issues efficiently while delivering high-quality customer service.

Overview

years of professional experience

Work History

System Support Specialist

GDIT

Bossier City, LA

02.2018 - Current

Increased user satisfaction by providing prompt and efficient technical support to clients.
Upgraded outdated hardware components, resulting in increased efficiency and improved system capabilities.
Optimized network connectivity by troubleshooting hardware, software, and configuration issues on various devices.
Maintained accurate documentation on all systems, ensuring ease of access and reference for troubleshooting purposes.
Investigated and corrected problems with printers, copiers and other peripheral devices.

Plan Advisor Representative

United Healthcare

09.2025 - 12.2025

Educated patients on healthcare services, insurance coverage, and appointment scheduling processes.
Collaborated with healthcare teams to enhance patient satisfaction and service delivery.
Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
Analyzed medical claims for accuracy and compliance with policies and regulations.
Reviewed documentation to ensure proper coding and billing practices were followed.
Remote

Administrative Assistant

White's Auto Sales

Bossier City, LA

11.2013 - 07.2016

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Managed filing system, entered data and completed other clerical tasks.
Negotiated purchase prices and explained sales, warranty, and optional products.

Customer Advocate

Blue Cross Blue Shield of Texas

Marshall, TX

05.2013 - 08.2013

Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
Enhanced member experience by providing personalized assistance in choosing suitable health plans.

Customer Service Lead

AT&T

Shreveport, LA

10.2008 - 04.2012

Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.