JE'TARRIA HOLDEN
Bossier City,USA
Summary
Customer-focused support professional with 15+ years of experience across help desk, healthcare, claims, and call center environments. Strong background in technical support and customer service. Proven ability to resolve issues efficiently while delivering high-quality customer service.
Overview
18
18
years of professional experience
Work History
SYSTEM SUPPORT SPECIALIST, GENERAL CLERK
GDIT
02.2018 - 07.2026
- Increased user satisfaction by providing prompt and efficient technical support to clients.
- Upgraded outdated hardware components, resulting in increased efficiency and improved system capabilities.
- Optimized network connectivity by troubleshooting hardware, software, and configuration issues on various devices.
- Maintained accurate documentation on all systems, ensuring ease of access and reference for troubleshooting purposes.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Supports the Department of Veteran Affairs by removing sensitive information such as PII, PHI, and financial data from documents to allow for safe release
PLAN ADVISOR REPRESENTATIVE
United Healthcare
09.2025 - 12.2025
- Educated patients on healthcare services, insurance coverage, and appointment scheduling processes.
- Collaborated with healthcare teams to enhance patient satisfaction and service delivery.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Analyzed medical claims for accuracy and compliance with policies and regulations.
- Reviewed documentation to ensure proper coding and billing practices were followed.
ADMINISTRATIVE ASSISTANT
White's Auto Sales
11.2013 - 07.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed filing system, entered data and completed other clerical tasks.
- Negotiated purchase prices and explained sales, warranty, and optional products.
CUSTOMER ADVOCATE
Blue Cross Blue Shield of Texas
05.2013 - 08.2013
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Enhanced member experience by providing personalized assistance in choosing suitable health plans.
CUSTOMER SERVICE LEAD
AT&T
10.2008 - 04.2012
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Education
High School Diploma - undefined
Fair Park High School
Shreveport, LA05.2007
Skills
- Customer Service & Call Center: Customer Support, Call Handling, Escalation Resolution, Remote Support, Ticketing Systems, Service Now, Medical Claims, Help Desk Support, Sales, Data Entry
Timeline
PLAN ADVISOR REPRESENTATIVE
United Healthcare
09.2025 - 12.2025
SYSTEM SUPPORT SPECIALIST, GENERAL CLERK
GDIT
02.2018 - 07.2026
ADMINISTRATIVE ASSISTANT
White's Auto Sales
11.2013 - 07.2016
CUSTOMER ADVOCATE
Blue Cross Blue Shield of Texas
05.2013 - 08.2013
CUSTOMER SERVICE LEAD
AT&T
10.2008 - 04.2012
High School Diploma - undefined
Fair Park High School