JeTaun Dorenzo
Youngstown ,OH
Summary
Proven leader with extensive experience at Hollywood Gaming, adept in staff training and development, and enhancing customer satisfaction. Skilled in money handling and fostering team motivation, I've driven continuous improvements and achieved notable increases in customer satisfaction and operational efficiency. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Family Dollar
05.2023 - Current
- Maintained safe and organized store environment to enhance customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Stock and organized product displays
- Developed strong working relationships with staff, fostering positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Inventory Associate
WIS International Inventory Service
10.2021 - 05.2023
- Completed physical inventory counts of all merchandise at retail companies
- Performed data entry and completed proper paperwork.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of team.
VLT Slot Shift Manager
Hollywood Gaming Mahoning County Racecourse
04.2019 - 03.2020
- Participated in regular management meetings, sharing ideas for continuous improvement across various aspects of casino operations.
- Spearheaded efforts to maintain safe and secure environment within casino premises, collaborating closely with security personnel when necessary.
- Enhanced team performance by implementing effective training programs for slot department employees.
- Optimized scheduling processes for efficient staffing allocation during peak business hours, leading to increased customer satisfaction levels.
- Managed shift operations, ensuring all policies and procedures were consistently followed by staff members.
- Maintained positive work environment through effective conflict resolution and fostering open communication among team members.
- Provided exceptional guest service, addressing inquiries and concerns with empathy and professionalism.
- Played essential role in developing employee incentive programs that motivated staff members to provide exceptional service at all times.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and issues.
- Coordinated staff schedules, rotations and breaks.
VLT Slot Attendant
Hollywood Gaming Mahoning Valley Racecourse
10.2014 - 04.2019
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
- Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
- Connected with guests on personal level to build loyalty.
- Educated guests on gameplay rules, betting procedures, and payout structures, enhancing their overall enjoyment of casino atmosphere.
- Dispensed machine payouts and provided change for players.
- Troubleshot machine malfunctions and diagnosed root causes.
- Remained up-to-date on new slot games, technology updates, or promotions to effectively inform guests about current offerings at casino.
- Maintained safe environment for all guests by quickly addressing any hazards or safety concerns in gaming area.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
- Attended ongoing training sessions to enhance knowledge of industry trends and maintain high level of expertise in slot attendant responsibilities.
Education
Some College (No Degree) - Legal Studies
Eastern Gateway Community College
Youngstown, OHSkills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
Timeline
Assistant Manager
Family Dollar
05.2023 - Current
Inventory Associate
WIS International Inventory Service
10.2021 - 05.2023
VLT Slot Shift Manager
Hollywood Gaming Mahoning County Racecourse
04.2019 - 03.2020
VLT Slot Attendant
Hollywood Gaming Mahoning Valley Racecourse
10.2014 - 04.2019
Some College (No Degree) - Legal Studies
Eastern Gateway Community College