Retail leader with over five years of experience in dynamic team settings. Adept in critical asset management, leading productive teams, and managing large operations. Very enthusiastic about team development, collaboration, and delivering results.
Overview
6
6
years of professional experience
Work History
Closing Operations Team Lead
Target
Plattsburgh , NY
11.2025 - Current
Overseeing various closing routines across the store for priority metrics, cash handling, and brand expectations.
Mentored the team on resolving guest complaints and retaining guests through providing great service.
Effective communication across the store led to meeting store performance metrics across the board.
Led the general merchandising team, primarily responsible for pulling high-demand products from the backroom to have on the sales floor. Also led the fulfillment operations team, responsible for online order fulfillment, and shipping out orders.
Took on role during busiest season, being able to adapt quickly through changes and being able to meet key performance goals.
Property Manager
Target
Plattsburgh , NY
08.2023 - 11.2025
Executed a preventative maintenance program on various store assets, reducing overall downtime and spot repairs.
Mentored and enforced an asset care culture across multiple departments.
Coordinate with the operations team and vendors to ensure the execution of small to large-scale projects.
Corrective maintenance involves fixing broken or damaged assets on the spot.
Kept work in-house, resulting in over $2 million in savings for the business.
Maintained great relationships with over 20+ vendors, ensuring satisfaction between them and the store team.
General Merchandise Expert
Target
09.2021 - 08.2023
Assisting with freight flow, backroom stocking, and order fulfillment.
Auditing inventory counts for different areas of the sales floor and back room.
Displayed strong communication and guest satisfaction skills.
Advertised store programs and protection plans to guests.
Positive influence on others and a strong work ethic lead to internal promotion.
Online Pickup Assaociate
Walmart
Plattsburgh, New York
08.2020 - 06.2021
Assisted with the launch of a new online pickup program, fulfilling customer orders.
Early exposure to executing tasks on time, communicating across teams, and resolving conflict.
<ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG<ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG
Food and Beverage Team Lead, Closing Team Lead/General Merchandise Team Lead/Inbound/Logistics Team Lead/Food and Beverage Team Lead at TargetFood and Beverage Team Lead, Closing Team Lead/General Merchandise Team Lead/Inbound/Logistics Team Lead/Food and Beverage Team Lead at Target