Jeteria Watkins
Memphis,TN
Summary
Highly motivated and results-driven Account Manager with over 8 years of experience in client relationship management, revenue growth, and exceeding sales targets. Proven ability to deliver innovative, customer-focused solutions, driving a consistent 38% increase in sales. Adept at leveraging CRM tools and analytics to optimize operations and enhance customer satisfaction. Seeking to bring expertise to a dynamic organization that values strategic thinking and relationship-building.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Contact Representative
Internal Revenue Service
Memphis, TN
07.2024 - Current
- Applied tax codes to assist taxpayers in understanding and meeting their obligations, ensuring compliance and resolution of disputes.
- Responded to diverse inquiries, including tax returns and payment issues, achieving a 95% resolution rate.
- Guided taxpayers through form preparation and documentation, reducing errors by 15%.
Account Manager
United Recovery & Remarketing
Collierville, TN
07.2023 - Current
- Proactively contacted customers with expired rental agreements, leading to a 20% increase in renewals.
- Conducted in-person and phone consultations to address account issues, demonstrating diligence and professionalism.
- Managed field collections and voluntary turn-ins, reducing overdue accounts by 12%.
- Executed repossession operations efficiently, consistently ranking #1 in Mazda repossessions for 32 consecutive months.
- Assisted customers in retrieving vehicles post-repossession, providing empathetic and solutions-focused service to rebuild client relationships.
Medical Receptionist
Trezevant Manor
Memphis, TN
07.2019 - 05.2023
- Served as a receptionist on the dementia care floor, ensuring the safety and well-being of residents.
- Monitored residents as needed, providing care and assistance during transitions.
- Logged all visits by visitors to maintain accurate records and ensure compliance with safety protocols.
- Ensured the dementia care unit remained secure by keeping doors locked and controlling access, opening them only when necessary.
- Delivered exceptional customer service to families and visitors, creating a welcoming and supportive environment.
Customer Service Representative
Digital Media Solutions
Collierville, TN
01.2017 - 06.2019
- Conducted outbound calls to customers to confirm personal information such as name and birth year, ensuring Medicare Parts A and B remained up to date.
- Addressed customer concerns regarding call authenticity by explaining the purpose of the outreach, enhancing trust and retention.
- Successfully connected customers with licensed agents to review and optimize their Medicare plans, ensuring their coverage remained in good hands.
- Maintained professionalism and patience to keep customers engaged during calls, achieving high connection rates with agents.
Education
High School Diploma -
Cordova High School
Cordova, TN05.2016
Skills
- Client Relationship Management
- Account Operations & Revenue Growth
- Problem-Solving & Analytical Skills
- Negotiation & Contract Management
- Customer Service Excellence
- Strategic Planning & Execution
- Proficiency with CRM Tools
- Attention to Detail and Security Awareness
Certification
- Certified Customer Relationship Management Specialist
References
References available upon request.
Timeline
Customer Contact Representative
Internal Revenue Service
07.2024 - Current
Account Manager
United Recovery & Remarketing
07.2023 - Current
Medical Receptionist
Trezevant Manor
07.2019 - 05.2023
Customer Service Representative
Digital Media Solutions
01.2017 - 06.2019
High School Diploma -
Cordova High School