Jett Miller
Hot Springs,AR
Summary
Results-oriented People Manager with over a decade of experience in team development across diverse industries, including management roles and a degree in Business Administration and a Master’s degree. In my current role as a National Account Manager at Nielsen, I lead a team of 25 remote associates, driving performance and maintaining client relationships, developing and implementing strategic business plans, and providing insights through detailed reporting and analysis. Previously, as a Territory Sales Manager at Gatorade, I conducted market analysis to identify growth opportunities and enhance sales strategies. My role as a District Manager at Rand McNally allowed me to develop sales strategies, and enhance collaboration with key retail partners. I am committed to personal and team growth, and I aspire to drive success in a director-level position. My track record in strategic planning positions me as a strong candidate for leadership roles.
Professional and results-driven account management expert, known for driving sales growth and fostering strong client relationships. Skilled in strategic planning, negotiation, and market analysis, with keen focus on team collaboration and adaptability. Proven track record in delivering consistent outcomes and exceeding client expectations in dynamic environments.
Overview
20
20
years of professional experience
Work History
National Account Manager
The Nielsen TV Ratings & Media Research Company
06.2012 - Current
- Strategic Leadership: Successfully lead and manage a remote team of 25 associates, driving performance and fostering a collaborative culture that aligns with the company’s objectives.
- Client Engagement: Work closely with TV networks to sell Nielsen’s ratings, ensuring strong relationships and maximizing account performance.
- Goal Setting and Planning: Develop and implement strategic business plans and initiatives to achieve targets, similar to establishing short and long-range goals for the organization.
- Performance Evaluation: Monitor and assess key performance indicators (KPIs) to evaluate team effectiveness and identify opportunities for improvement.
- Problem Solving: Address operational challenges and customer inquiries, providing solutions that enhance service delivery and meet client needs.
- Communication and Coordination: Serve as a liaison between teams and clients, coordinating discussions and updates effectively, much like engaging with community stakeholders.
- Reporting and Analysis: Prepare and present statistical reports and management updates to inform strategic decisions, aligning with the expectation to communicate important information to leadership.
- Budget Management: Oversee budgets by reviewing performance reports and ensuring adherence to financial guidelines while collaborating with finance teams on revenue forecasting.
- Negotiation and Public Relations: Involved in renewal negotiations and preparing press releases, ensuring clear communication and representation of the brand to the public.
- Training and Development: Conduct training sessions for team members on products and processes, enhancing their skills and contributing to their professional growth.
Territory Sales Manager
Pepsico
Little Rock, Arkansas
08.2010 - 06.2012
- Sales Strategy Development: Created and executed strategic territory plans to drive sales growth and increase market share for Gatorade products.
- Client Relationship Management: Fostered strong relationships with key retailers and distributors, ensuring alignment with brand initiatives and enhancing collaboration.
- Market Analysis: Conducted detailed market research to identify trends, competitive landscape, and new business opportunities, informing strategic decisions and actions.
- Promotional Execution: Implemented promotional campaigns and merchandising strategies to maximize product visibility, driving consumer purchases and brand loyalty.
- Training and Support: Provided training and ongoing support to retail staff, equipping them with the knowledge to effectively promote Gatorade products and enhance sales efforts.
- Inventory Management: Collaborated with retail partners to monitor inventory levels, ensuring product availability and minimizing stock-outs to maximize sales turnover.
- Performance Monitoring: Analyzed key performance indicators (KPIs) related to territory sales, market share, and customer feedback, driving continuous improvement in performance.
- Negotiation Skills: Negotiated favorable contract terms with retail partners to secure advantageous agreements that supported sales objectives and improved profitability.
- Cross-Functional Collaboration: Worked closely with marketing, supply chain, and customer service teams to ensure seamless service delivery and effective resolution of customer issues.
- Reporting and Forecasting: Prepared and presented sales forecasts and performance reports to senior management, offering insights for strategic decision-making and resource allocation.
Sales Manager
FedEx
Hot Springs, Arkansas
08.2008 - 08.2010
- Sales Strategy Development: Designed and implemented effective sales strategies to drive revenue growth and enhance market penetration for FedEx services.
- Team Leadership: Led a high-performing sales team, providing ongoing mentorship, training, and support to help team members achieve their individual and collective sales targets.
- Client Relationship Management: Established and maintained strong relationships with key clients, understanding their shipping needs and delivering tailored solutions to enhance their experience with FedEx.
- Market Research and Analysis: Conducted thorough market research to identify growth opportunities and assess competitive landscapes, informing strategic planning decisions.
- Performance Monitoring: Set performance metrics and monitored sales activities, using CRM tools to track results and implement corrective actions to optimize team performance.
- Negotiation Skills: Developed customized proposals for prospective clients, effectively communicating the benefits of FedEx services and negotiating favorable contracts.
- Cross-Functional Collaboration: Worked closely with marketing, operations, and customer service teams to ensure seamless service delivery and address customer inquiries effectively.
- Training and Development: Provided training to the sales team on new products and sales techniques, enhancing their skills and improving sales performance.
- Sales Forecasting and Reporting: Prepared and analyzed sales forecasts, budgets, and performance reports, presenting insights to senior management for strategic decision-making.
- Customer Satisfaction Initiatives: Implemented initiatives aimed at improving customer satisfaction and retention, resulting in an increase in repeat business and overall client loyalty.
District Manager
Rand McNally
Little Rock, Arkansas
05.2006 - 08.2008
- Territory Oversight: Managed a multi-state territory, including Arkansas, Tennessee, Texas, and Oklahoma, driving sales growth and expanding market share for Rand McNally’s navigation and mapping products.
- Team Leadership: Led and developed a team of sales representatives in these states, providing training, mentorship, and support to help them meet their sales targets and improve performance.
- Strategic Planning: Developed and executed sales strategies tailored to each market, addressing regional needs and maximizing product visibility and sales effectiveness.
- Relationship Building: Cultivated strong relationships with key retail partners and distributors across the district, ensuring alignment with Rand McNally’s business objectives and enhancing collaboration.
- Market Analysis: Conducted comprehensive market research to identify trends, competitive dynamics, and new business opportunities, informing strategic decisions for the region.
- Performance Monitoring: Analyzed key performance indicators (KPIs) to evaluate team and product performance, implementing improvements based on data-driven insights.
- Inventory Management: Oversaw inventory levels across multiple locations, collaborating with retail partners to ensure product availability and avoid stock-outs.
- Cross-Functional Collaboration: Worked closely with marketing, product development, and customer support teams to ensure cohesive strategies and effective execution of sales initiatives.
- Training and Development: Provided ongoing training for the sales team on product offerings, sales techniques, and market trends to ensure they remained competitive and informed.
- Reporting and Forecasting: Prepared detailed sales forecasts and performance reports for senior management, providing insights on market conditions and team performance across the district.
Education
Leadership Development Program certificate -
Willow & Puddifoot
Masters of Science (M.S.) - Leadership
University of Arkansas
Little Rock04-2025
Bachelor of Science (B.S.) - Business Administration
University of Arkansas
01-2023
Skills
- Strategic Marketing
- Team Leadership
- Client Relationship Management
- Data Analysis
- Sales Forecasting
- Budget Management
- Market Research
- Training and Development
- Negotiation Skills
- Performance Monitoring
Accomplishments
- Supervised team of 25+ staff members.
- Resolved product issue through consumer testing.
- Achieved contract renewal with major TV clients
- Managed a portfolio of 10 national accounts generating over millions in annual revenue.
- Led a team of 25+employees across 50 states while maintaining a client satisfaction rate above 92%
- Increased client retention through proactive account management and strategic problem resolution.
- Reduced operational inefficiencies by 95%, improving reporting accuracy and project completion times.
Timeline
National Account Manager
The Nielsen TV Ratings & Media Research Company
06.2012 - Current
Territory Sales Manager
Pepsico
08.2010 - 06.2012
Sales Manager
FedEx
08.2008 - 08.2010
District Manager
Rand McNally
05.2006 - 08.2008
Masters of Science (M.S.) - Leadership
University of Arkansas
Bachelor of Science (B.S.) - Business Administration
University of Arkansas
Leadership Development Program certificate -
Willow & Puddifoot