Jetta Gouveia
Nurse Aid
Hilo
Summary
Healthcare professional with proven ability to deliver exceptional patient care and support to medical teams. Committed to maintaining high standards and achieving results, while adapting to changing needs and collaborating effectively with colleagues. Known for strong organizational skills and reliable performance in demanding environments.
Overview
5
5
years of professional experience
Work History
Human Resource & Payroll Advisor
Pro Service Hawaii
09.2022 - 11.2024
- Served as the point of contact for HR matters, and identified solutions to employee conflicts and benefits issues.
- Ensured compliance with federal and state labor laws, and spearheaded change initiatives to promote diversity, equity, and inclusion (DEI).
- Processed payments and kept accurate transaction records.
- Administer weekly, Biweekly & semi monthly payroll for 1,200 employees.
- Worked to maintain both PEO & HRO clients.
Accounting Representative
County of Hawaii
12.2021 - 09.2022
- Regularly collect employee data and update records to ensure payroll accuracy.
- Provided general administrative assistance and prepared financial documents for the accountancy team.
- Processed credit notes and invoices.
- Investigate and resolve any account discrepancies.
Customer Service Specialist
Eye Care Hawaii
12.2019 - 11.2021
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted optometrists in providing accurate diagnoses through precise measurements using specialized equipment.
Education
B.A - Psychology
University of Hawaii At Hilo
Hilo, HI 08.2018 - 05.2023
Associate of Arts - Liberal Arts And Sciences
Hawaii Community College
Hilo 05.2001 -
Skills
Privacy and confidentiality
Medical records management
Patient care
Patient relations
Patient assessments
Verbal and written communication
Patient charting
Timeline
Human Resource & Payroll Advisor
Pro Service Hawaii
09.2022 - 11.2024
Accounting Representative
County of Hawaii
12.2021 - 09.2022
Customer Service Specialist
Eye Care Hawaii
12.2019 - 11.2021
B.A - Psychology
University of Hawaii At Hilo
08.2018 - 05.2023
Associate of Arts - Liberal Arts And Sciences
Hawaii Community College
05.2001 -
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