Jette Kreins
Clovis,CA
Summary
Dedicated Office Assistant with over 30 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of Advanced MD EHR and history achieving high data output.
Overview
36
36
years of professional experience
Work History
Back Office Specialist/Referral Specialist
Dr. Sharmel Kasten
01.2016 - Current
- Assisted in training new hires, sharing knowledge and best practices for successful integration into the team.
- Maintained a high level of confidentiality, safeguarding sensitive information pertaining to company operations and client transactions.
- Managed multiple priorities simultaneously, ensuring consistent delivery of high-quality work under tight deadlines.
- Maintained up-to-date knowledge of industry regulations and compliance requirements relevant to back-office functions; implemented necessary updates accordingly.
Front Office Assistant/Referral Specialist
Clovis Medical Group
03.1989 - 01.2016
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
Education
High School Diploma -
Smokey Mountain High
Sylva, NCNo Degree - Medical Terminology
Fresno City College
Fresno, CASkills
- Invoice Processing
- Data entry expertise
- Document Management
- Report Generation
- Positive Attitude
- Customer Service
- Time Management
- Valid Driver's License
- Dedicated Team Player
- Verbal Communication
- File Organization
- Organizing and Categorizing
- Patient Charting
- Office Administration
- Strong Problem Solver
- Prioritizing Work
- Scheduling appointments
- Data Entry
- Professional and mature
- Office Management
- Medical Terminology
- Appointment Scheduling
- Excel spreadsheets
- Meticulous attention to detail
- Documentation And Reporting
- Front Office Management
- Resourceful
- Inventory Management
- Administrative Support
- Social media knowledge
- Mail handling
- Supply Restocking
- Multi-line phone proficiency
Accomplishments
I have several published poems in various anthology and currently working on getting my own book published.
I have been working in medical field for 30 years and work closely with doctors and specialist in area and various DME and other representatives from area and have vast knowledge and built relationships with these vendors and representatives.
I completed EMT Training in 1988 and got my license but decided to pursue a different avenue which took me to in office instead of in field patient care.
I was intern front Office manager at current business for several years until Dr. Kasten husband retired from previous job and came on as full time office manager.
I work well with others in patient management.
Timeline
Back Office Specialist/Referral Specialist
Dr. Sharmel Kasten
01.2016 - Current
Front Office Assistant/Referral Specialist
Clovis Medical Group
03.1989 - 01.2016
High School Diploma -
Smokey Mountain High
No Degree - Medical Terminology
Fresno City College
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