Jetter Burgos
New York,NY
Summary
Dedicated Hospitality Specialist with 6 years of experience in delivering exceptional service and building lasting customer relationships. Skilled in communication and organization, adept at managing administrative tasks while fostering repeat business through personalized attention. Proven record of enhancing customer satisfaction and loyalty in the service industry.
Overview
2026
2026
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
GUEST SERVICES ATTENDANT
Towne Place Suites by Marriott
Brooklyn, NY
01.2021 - 08.2025
- Assisted guests with luggage transportation and educated them on property amenities to enhance their stay.
- Escorted arriving hotel guests to rooms while also providing personable service.
- Implemented proactive customer service techniques to foster strong client relationships and ensure guest satisfaction.
- Developed effective communication and customer service skills while coordinating with departments to maintain high service standards.
- Ensure luggage storage is kept always organized.
- Maintain cleanliness and sanitized of guest's common areas and bell trolleys.
- Received and distributed inventory to all assigned stock rooms.
- Established a strong work ethic in a professional environment.
ATTENDANT SUPERVISOR/LIFEGUARD
LIVunLtd Community
New York
01.2019 - 02.2020
- Addressed pool guest safety concerns and provided education on property amenities.
- Facilitated communication and enhanced customer service by collaborating with other departments.
- Ensured cleanliness of common areas, fitness facilities, and pool areas for optimal guest experience.
- Organized fitness storage area to create accessible and tidy space.
- Escorted guests to the right department of their choice.
- Received and distributed inventory to all assigned stock rooms.
- Developed a strong work ethic in a professional environment.
GUEST SERVICES AGENT
Gramercy Park Hotel
New York
01.2019 - 01.2020
- Assist guests with their stay upon arrival and departure courteously and efficiently.
- Process and audit all methods of payments according to established hotel requirements.
- Answered phone calls promptly and knowledgeably, ensuring complete and accurate information.
- Provided guests with information about property features, local attractions, and dining options.
- Initiated and implemented upselling techniques to promote Gramercy Park Hotel services and facilities that helped maximize room occupancy and overall revenue by $12-15K a month.
- Managed the booking and billing of guest reservations, reviewed daily reports, handled multiple telephone lines, maintained multiple methods of payment as well as currency, and handled guests concerns & requests.
CUSTOMER SERVICE ASSOCIATE
Shake Shack
New York
06.2019 - 12.2019
- Assisted customers with past and current inquiries.
- Greeted guests upon arrival and provided in-depth information regarding menu concerns and specials.
- Demonstrated reliability and commitment in fast-paced environment in a fast-paced environment.
- Ensure storage facilities are kept always organized and stocked.
- Maintain cleanliness of guest's common areas as well as back of the house.
- Received and distributed inventory upon arrival.
LIFEGUARD
Iowa Sports
New York
05.2018 - 08.2019
- Patrolled pool area to ensure safety and enjoyment for guests.
- Briefed staff on daily shift concerns and delivered safety checklist at end of shift.
- Updated guests and staff on safety information from establishment.
- Maintained a secure environment by communicating with other departments.
- Assured daily reports were filed accordingly and were kept up to date.
CUSTOMER SERVICE ASSOCIATE
Walgreens
New York
12.2017 - 03.2018
- Coordinated package delivery through internal software programs, ensuring timely and accurate processing.
- Briefed incoming staff on daily agenda to ensure smooth transition and continuity of operations.
- Ensured paperwork and daily reports were filed and records were kept up to date.
- Communicated regularly with loss prevention and head of security to uphold a secure environment.
- Kept staff up to date with security codes and special assignments.
- Managed safe counts and conducted inventory stock count bi-weekly.
- Assisted management by training future employees to operate the warehouse management system.
Community Service Volunteer
Pro boxer
The Bronx, New York
- Engaged youth in sports activities, fostering teamwork and discipline skills.
- Instilled ethical and moral values in young people to guide decision-making.
- Educated participants on fitness and nutrition principles for healthier lifestyles.
- Organized community health and wellness events to raise awareness and encourage participation.
Education
Welders AWS, OSHA 30, SST - Welding
Apex Technical School
Long Island City, NY 03.2025 - 11.2025
General Education Degree -
Health Opportunities High School
The Bronx, New York 09.2015 - 06.2019
Skills
- CCTV monitoring
- Welding techniques
- Safety procedures
- Customer service
- Effective communication
- Team collaboration
- Time management
- Hospitality background
- Food and beverage handling
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Security license
- OSHA 30, SST
Timeline
Welders AWS, OSHA 30, SST - Welding
Apex Technical School
03.2025 - 11.2025
GUEST SERVICES ATTENDANT
Towne Place Suites by Marriott
01.2021 - 08.2025
CUSTOMER SERVICE ASSOCIATE
Shake Shack
06.2019 - 12.2019
ATTENDANT SUPERVISOR/LIFEGUARD
LIVunLtd Community
01.2019 - 02.2020
GUEST SERVICES AGENT
Gramercy Park Hotel
01.2019 - 01.2020
LIFEGUARD
Iowa Sports
05.2018 - 08.2019
CUSTOMER SERVICE ASSOCIATE
Walgreens
12.2017 - 03.2018
General Education Degree -
Health Opportunities High School
09.2015 - 06.2019
Community Service Volunteer
Pro boxer