Jetzemany Rincon Vicente
Columbus
Summary
Bilingual professional with a strong background in after-school care, hospitality, and management. Experienced in providing nurturing support for children, delivering outstanding service in busy restaurants, and leading teams to ensure smooth operations. Known for excellent communication, leadership, and problem-solving skills in both English and Spanish.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Site Director
Care After School
08.2021 - Current
- Assisting in the development and implementation of the daily program
- Assisting in providing leadership and guidance to program staff
- Ensuring a positive working relationship with parents and the school site
- Assisting in the administrative functions of the program
- Serving as supervisor on-site in the absence of the Site Director
- Planning, purchasing, and preparing items necessary to provide the daily snack
- Managing the monthly snack fund
- Attending workshops and trainings to continually enhance program growth
- Planning, organizing, and conducting, activities, and special events
Server
Quaker Steak & Lube
09.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Assitant Manager
Auntie Anne's Pretzels
11.2018 - 09.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
World Language Education
Columbus State Community College
Columbus, OH08-2025
High School Diploma -
Thomas Worthington High School
300 W Granville Rd, Worthington, OH 4308505-2021
Skills
- Health and safety compliance
- Scheduling and coordination
- Budgeting and finance
- Collaboration
- Multitasking
- Problem-solving abilities
Certification
- First Aid/CPR/AED Instructor Certification – American Red Cross.
Languages
Spanish
Native or Bilingual
Timeline
Assistant Site Director
Care After School
08.2021 - Current
Server
Quaker Steak & Lube
09.2020 - Current
Assitant Manager
Auntie Anne's Pretzels
11.2018 - 09.2020
World Language Education
Columbus State Community College
High School Diploma -
Thomas Worthington High School
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