Jeunine Coleman
Corona,CA
Summary
Accomplished Professional at AT&T Services, adept in financial analysis and data-driven decision-making, saved $7.3 million in 2024 through innovative cost reductions. Excelled in enhancing productivity and reducing MTTR for T-Mobile, showcasing strong task management and analytical skills. Recognized for bold initiatives and teamwork, identifying patterns and consistently exceeding performance benchmarks.
Overview
16
16
years of professional experience
Work History
Senior Specialist Network Process & Quality
AT&T Services
Tustin, CA
02.2022 - Current
- One of five principal members managing $135 million budget. Saved approximately $7.3 million in 2024 by executing innovative cost reduction measures and analyzing key performance indicators.
- Prepared presentation biweekly outlining budget goals, availability and timelines.
- Configured Power BI to streamline various data sources utilized to distribute plugs in United States. Resulted in reduced time and mileage for field technicians to retrieve plugs and increased productivity for managers allocating plug locations.
- Investigated root cause for T-Mobile high duration tickets in 2023 and 2024. Revealed multiple departments' infractions impacting MTTR(mean time to repair). Furnished senior leadership findings and recommendations. Contributed to reduction of T-Mobile's MTTR from 7.32 hours in 2023 to 4.70 hours in 2024.
- Constructed and implemented training documents for new and existing employees. Developed SPOT(Simplex Priority Order Ticket) cheat book,SPOT tracking sheet and macro. Designed resources aiding managers with common questions and reduce processing time.
- Co-created document for new and existing employees detailing standard operating procedures on sparing plugs.
- Provided Finance department monthly Mobility Finance report utilizing Corporate Asset Tracking and System (CFAS) and System Analysis Program (SAP).
- Honored with Connection awards in 2024 for Cultural Pillars "Act Boldly" and "Win as One". Awards granted for implementing field to field transfers and other cost cutting methods. February 2024 received Employee Appreciation for creating SPOT training documents. 2023 presented with Connection Award for Cultural Pillar "Serve Customers First". Recognition bestowed for extensive research on T-Mobile project and result of lower MTTR.
- Discovered discrepancies with Supply Chain Tool April 2022. Resulted in recovery of $407,094.48 which was incorrectly billed to National Plug-in Management Group from January 2022 to March 2022.
Senior Sourcing Specialist, C&E
AT&T Mobility
Anaheim, CA
12.2013 - 02.2022
- Managed suppliers/vendors maintaining cell towers. Monitored performance and engaged in corrective action when needed.
- Ensured supplier/vendor compliance with service level agreement and city and county regulations.
- Audited West Region suppliers'/vendors' invoices on daily basis to verify accuracy of costs billed compared to contracted rates. Mentored regional managers on audit process.
- Trained new employees on supplier/vendor management. Provided system access as well as learning materials.
- Assisted peers and supervisor with vetting suppliers/vendors. Generated supplier's historical data on performance, timelines and price point.
- Subject manner expert on contracts, policy, and procedures.
- Maintained on-call duty manager schedule and calendar for team.
- West Region representative for on-boarding contractors and documents.
- 2018 negotiated volume bid cell tower work with Arizona vendor resulting in savings of $1.3 million over a 3-year period.
- Improved efficiency of billing by 10% in 2018.
- Attained Exceeds on 2019 appraisal, ranking #1 on team.
Engineering Administrator
AT&T Construction and Engineering
Anaheim, CA
12.2008 - 12.2013
- Executed company compliance training statewide for engineering organization.
- Oversaw interdepartmental functions/meetings for all California organizational leaders and teams.
- Managed yearly vacation calendar for 5 work groups.
- Established and maintained files and records for 77 employees.
- Provided administrative support to 7 managers, including scheduling meetings, taking notes, organizing files and coordinating travel arrangements.
Education
Bachelor of Arts - Public Relations
California State University, Fullerton
Fullerton, CA06-1997
Skills
- Financial analysis
- Data collection and data analysis
- Budgetary forecasting
- Budget management
- Task management
- Vendor management
- TOAD for Oracle queries and SQL: write and run queries
- Advanced Excel Skills: XLOOKUP, VLOOKUP, SUMIFS/COUNTIFS, Pivot Tables, Macros, and Charts
- SAP, PowerPoint, Power BI
Timeline
Senior Specialist Network Process & Quality
AT&T Services
02.2022 - Current
Senior Sourcing Specialist, C&E
AT&T Mobility
12.2013 - 02.2022
Engineering Administrator
AT&T Construction and Engineering
12.2008 - 12.2013
Bachelor of Arts - Public Relations
California State University, Fullerton
Similar Profiles
ELLIS DAMPIERELLIS DAMPIER
Customer Service Representative at AT&T ServicesCustomer Service Representative at AT&T Services
Michael WordofaMichael Wordofa
Premises Technician at AT&T ServicesPremises Technician at AT&T Services
Sueling TerrySueling Terry
Sr. Contracts Manager/Sr.Sourcing Manager at AT&T SERVICESSr. Contracts Manager/Sr.Sourcing Manager at AT&T SERVICES