Jeury Manuel Tavares
West New York,NJ
Summary
Bringing strong skills in customer service, communication, and problem-solving with experience in technical support, and customer retention. Demonstrates adaptability and attention to detail in fast-paced environments. Committed to delivering efficient solutions and enhancing client satisfaction across diverse roles.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
Work History
Samsung Technical Support
Samsung
New Jersey
09.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Handled 20+ Calls with a 87% one time resolution.
RETENTION SPECIALIST
S2G Sales Call Center
US
12.2023 - 07.2025
- Utilized problem-solving skills to address customer concerns and foster long-term relationships.
- Resolved customer inquiries to enhance satisfaction and promote retention initiatives.
- Analyzed customer feedback to identify trends and recommend process improvements.
- Conducted follow-up calls to reinforce loyalty programs and address concerns effectively.
TECH SUPPORT CUSTOMER SERVICE
Datavimeenca Bilingual Call Center
US
01.2023 - 11.2023
- Achieved high customer satisfaction ratings through proactive technical support and issue resolution. Delivered exceptional customer service by effectively addressing technical challenges faced by users.
- Handled 25+ Inbound calls daily and improved customer rapport and satisfaction rates by 65%
Education
HIGH SCHOOL DIPLOMA -
Carlos Arango Velez
Out of country11-2022
Skills
- Dependable and responsible
- Customer service
- Teamwork and collaboration
- Problem-solving
- Flexible and adaptable
- Computer skills
- Critical thinking
- Multitasking
LANGUAGES
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Samsung Technical Support
Samsung
09.2025 - Current
RETENTION SPECIALIST
S2G Sales Call Center
12.2023 - 07.2025
TECH SUPPORT CUSTOMER SERVICE
Datavimeenca Bilingual Call Center
01.2023 - 11.2023
HIGH SCHOOL DIPLOMA -
Carlos Arango Velez