JEVAINE ROBERTS

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Updated patient information and insurance details for accurate electronic medical records.

Executed clinical responsibilities including vital sign collection, medical history documentation, and patient preparation for exams.

Provided temporary support in medical offices specializing in Allergy, Pulmonary, Acute Specialties Surgery, and Nephrology.

• Assisted healthcare professionals in administering patient care by performing vital signs measurement, specimen collection, and patient education, ensuring accurate and efficient delivery of medical services
• Managed patient records and maintained a well-organized filing system, resulting in timely access to patient information and improved workflow
• Collaborated with interdisciplinary healthcare teams to coordinate patient appointments, schedule diagnostic tests, and facilitate smooth patient flow, optimizing overall clinic efficiency
• Implemented infection control procedures and maintained a clean and sterile environment, ensuring the safety and well-being of patients and staff

• Assisted in the daily care and monitoring of patients, ensuring their comfort and safety by regularly checking vital signs and promptly reporting any changes or concerns to the nursing staff
• Collaborated with healthcare professionals to provide compassionate and empathetic support to patients, addressing their needs and concerns and maintaining a calm and reassuring environment
• Administered medications as directed by healthcare professionals, adhering to proper protocols and ensuring accurate documentation of dosages and administration times
• Contributed to the interdisciplinary team by actively participating in patient care meetings, sharing insights and observations, and collaborating on care plans to optimize patient outcomes

• Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs
• Turn or reposition bedridden patients
• Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, and standing, walking
• Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine
• Feed patients or assist patients to eat or drink
• Prepare or serve food trays
• Undress, wash, and dress patients who are unable to do so for themselves

• Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff
• Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine
• Worked with patients from rehab to Critical Care assisting in covid-19 care

• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

• Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
• Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Performed accurate documentation of patient information according to established protocols for record-keeping purposes.

• Manage a smooth office flow by assisting physician schedules and using clinical space effectively
• Perform Phlebotomy duties and point of care tests such as urinalysis, glucose monitoring and pregnancy tests
• Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing
• Prepare patients for procedures, included but not limited to biopsies, pap smears, IUD insertions and removal, colposcopies and LEEPs

• Document patients' medical history and vital statistics in records.
• Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
• Interview patients to obtain their medical information and measure their vital signs, weight, and height
• Collaborates with members of the health care team in coordinating and implementing plans for patient care
• May record reason for visit and related patient information for physician review
• Executed point of care tests including urinalysis, glucose monitoring, and pregnancy assessments.
• Operated electrocardiogram (EKG), or other equipment to administer routine diagnostic tests
• Assist physicians with special procedures and examinations including, but not limited to pelvic exam, lacerations, etc
• Following appropriate protocols such as infection control, universal protocol, and patient identification
• Secures supplies, ensures the patient is properly undressed and draped, provides instruments to physicians, holds patients, as required and assists patients after procedure/ examination
• Maintains orderliness and cleanliness of examination rooms; stocks assigned rooms and cupboards and ensures par level of supplies and maintenance
• Checks and completes required logs and equipment including refrigerator logs, eyewash logs, sample medications, AED, suction and other required checks

• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.

• Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
• Documented care actions by completing records and logs in medical software system.
• Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.