Jevan Campbell
Residence Inn Atlanta
McDonough,MI
2
Languages
1
Certification
2027
years of professional experience
Dynamic hospitality leader with 18 years of progressive hotel operations experience spanning full-service, select-service, resort, and extended-stay environments. Experienced Assistant General Manager and Task Force Operations Leader with expertise in daily hotel operations, team development, guest satisfaction, revenue optimization, financial controls, and Marriott brand standards. Proven ability to lead cross-functional teams, improve operational performance, resolve complex guest concerns, and support successful property transitions. Recognized for building strong teams, maintaining high service standards, and delivering exceptional guest experiences.
Work History
Social Media Executive Manager
Front Office Supervisor
Butler Administrator/Supervisor
Butler Representative
Front Office Agent
Gift Shop Assistant
Assistant General Manager
8 Months- Support the General Manager in overseeing all hotel operations, ensuring brand compliance, guest satisfaction, and financial performance.
- Lead front office, housekeeping, maintenance, and breakfast operations while promoting accountability and teamwork.
- Manage escalated guest concerns through effective service recovery strategies to enhance loyalty and satisfaction.
- Support revenue management initiatives including inventory controls, forecasting, pricing strategies, and occupancy optimization.
- Assist with financial operations including payroll, accounts receivable, direct billing, cash handling, and daily reporting.
- Conduct property inspections and ensure adherence to Marriott standards, safety requirements, and quality expectations.
- Support sales initiatives, VIP arrivals, group business, inspections, and operational readiness.
Senior Operations Manager (Task Force)
7 Months- Directed daily hotel operations, ensuring exceptional guest satisfaction, operational efficiency, and brand standard compliance.
- Led and coached cross-functional teams through daily stand-up meetings, performance management, and ongoing employee engagement.
- Oversaw front office, housekeeping, maintenance, food & beverage, and revenue management operations.
- Monitored occupancy, room inventory, VIP arrivals, group business, and revenue strategies to maximize profitability.
- Managed hotel financials, including payroll, cash reconciliation, bank deposits, accounts receivable, direct billing, and daily reporting.
- Analyzed operational reports, guest feedback, labor costs, and key performance indicators to identify improvement opportunities.
- Ensured accurate attendance, payroll, and financial reconciliation between PMS and accounting systems (M3).
- Maintained strong guest relations by resolving concerns, supporting front desk operations, and enhancing the overall guest experience.
- Coordinated with hotel leadership to execute operational goals, prepare for inspections, and ensure successful group arrivals and events.
- Managed inventory, purchasing, vendor relations, and operational readiness to support uninterrupted hotel operations.
Assistant General Manager
1 Year- Assisted the General Manager in leading daily hotel operations, financial performance, and team development.
- Oversaw front office, housekeeping, and operational departments while maintaining Marriott brand standards.
- Developed associates through coaching, training, and performance management.
- Improved guest satisfaction by resolving concerns quickly and implementing effective service recovery solutions.
- Supported budgeting, forecasting, labor management, and expense control initiatives.
- Created operational procedures that improved workflow efficiency and team accountability.
Rooms Operations Manager
1 Month- Managed rooms division operations including front office, housekeeping, and maintenance coordination.
- Oversaw guest satisfaction initiatives, scheduling, compliance, and daily operational execution.
- Supported leadership planning and employee development initiatives.
Rooms Operations Manager
2 Years 2 Months- Managed daily rooms operations while supporting front office, housekeeping, and maintenance teams.
- Improved accountability through employee coaching, communication, and performance feedback.
- Managed inventory controls, purchasing, scheduling, and operational planning.
- Supported financial goals through effective labor and expense management.
Front Office Manager
3 Years 1 Month- Led front office operations for a luxury resort while managing a team of 25 associates.
- Oversaw guest relations, complaint resolution, room assignments, and service recovery.
- Managed departmental scheduling, payroll processes, reporting, and financial goals.
- Trained and developed associates to deliver exceptional luxury guest experiences.
- Ensured compliance with hotel policies, procedures, and service standards.
Education
Executive Leadership Development - Sales & Marketing
Food & Beverage Studies
Skills
Hotel Operations Management
Team Leadership & Development
Marriott Brand Standards
Guest Experience & Service Recovery
Revenue Management
Budget & Cost Control
Labor Management
Financial Reporting
Front Office Operations
Housekeeping Operations
Property Inspections
Vendor Management
Training & Coaching
Group Arrivals & Events
Safety & Compliance
PMS & Accounting Systems
Staff management
Inventory control
Operations management
Staff development
Team leadership expertise
Employee relations
Food safety and sanitation
Training and development background
Employee scheduling
Customer Relationship Management (CRM)
Operations oversight
Budget control
Business development
Certification
- Certified Butler – Institute of Hospitality
- PCI Compliance Training
- Venza Certified
- Marriott Brand Standards & Operational Training
LANGUAGES
English
Full Professional
QUALIFICATIONS SUMMARY
- A consistent contributor to Hotel Operations
- Experienced in Butler Service
- Experience in Front Office Operations
- Exposed to Reservations
- Exposed to Telephone Operate System
- Expert in Hotel Openings
- Effective at the implementation of systems and procedures
- Possesses expertise in staff development
- Exposed to different hotel brands
- Exposed to Environmental health and safety
- Exposed to Hurricane Preparation
- Exposed to sales and marketing
- Exposed to supervisory management
HONORS AND AWARDS
General Manager Award, Team Member of the Year Recognition, Supervisor of the Month, Most Improved Team Member, Smile & Courtesy Award, Sandals Foundation Team Spirit Award, Playa Culture Courtesy Award
Timeline
Assistant General Manager
Residence Inn Atlanta
12.2025 - CurrentRead More
Senior Operations Manager (Task Force)
TPG Hotels and Resorts
05.2025 - 12.2025Read More
Assistant General Manager
Aloft Alpharetta
12.2023 - 12.2024Read More
Rooms Operations Manager
Aloft Alpharetta
11.2023 - 12.2023Read More
Rooms Operations Manager
La Quinta Inn & Suites
09.2021 - 11.2023Read More
Front Office Manager
Grand Palladium Lady Hamilton Jamaica Resort
08.2018 - 09.2021Read More
Grange Hill High School
Food & Beverage Studies
Read More
Gift Shop Assistant
Sandals Whitehouse & Beaches Negril
Read More
Front Office Agent
Sandals Carlyle
Read More
Butler Representative
Secrets Resort & Spa / Sandals Carlyle
Read More
Butler Administrator/Supervisor
Hyatt Ziva & Zilara Rose Hall
Read More
Front Office Supervisor
Hyatt Ziva & Zilara Rose Hall
Read More
Social Media Executive Manager
Hyatt Ziva & Zilara Rose Hall
Read More
Hyatt Hotels Corporation
Executive Leadership Development from Sales & Marketing
Read More