Brendon Hussong

• Elevated guest satisfaction during high-demand periods by coaching associates to adopt a "full-service mentality," empowering immediate problem resolution, setting clear expectations at check-in, and personally leading service recovery for escalated concerns.
• Oversaw the complete meeting and event booking process, serving as the primary client contact while coordinating contracts, event logistics, room setup, and billing to deliver a seamless guest experience and support ancillary revenue.
• Led the property's transition from Marriott FOSSE to StayPMS, serving as the subject matter expert by mastering the new platform, developing training, and coaching associates to ensure a smooth operational conversion.

• Successfully led staffing rebuild, operational transitions, and turnaround initiatives while maintaining service standards and team engagement.
• Developed future hotel leaders through daily coaching, cross-training, and confidence-building mentorship, preparing associates for promotions into Front Desk Supervisor and Assistant General Manager roles.
• Improved ITR, Staff Service, and audit performance year over year while helping the property achieve the company's highest audit scores and the lowest associate turnover.
• Directed the implementation of a new evening dining program by conducting product research, developing pricing strategies, creating menu offerings, coordinating equipment readiness, and preparing associates for a successful launch.

Additional Positions Held

• Director of Food & Beverage
• Front Office Manager
• Food & Beverage Supervisor
• Banquet Captain
• Hotel Bellman