Brenda PELAYO
Dallas,TX
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offering progressive experience combined with sound judgement and practiced problem-solving abilities.
Overview
12
12
years of professional experience
Work History
Assistant General Manager
Hooper Hospitality Concepts
07.2023 - Current
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Motivated, trained, and disciplined employees to maximize performance.
Food Production Specialist
Central Market HEB
01.2024 - Current
- Ensuring guest satisfaction and retention with heavy interaction
- Created an alleviated work environment with sound decisions on team building and relations
- Efficiently even out workload with sound decisions on proper delegation and communication with team
- Enhanced product quality through continuous monitoring and adjusting of production processes.
- Optimized inventory management for raw materials, ensuring timely availability for daily production needs.
- Reduced waste in the production process with proper storage techniques and maintenance of equipment.
- Established positive relationships with customers and colleagues through high standards of customer service.
Assistant General Manager
Eataly
11.2020 - 07.2023
- Managed team schedule with eye for coverage needs and individual strengths
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
- Collaborated with different departments to ensure restaurant promotions flow as planned
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement
- Assisted with recruiting, interviewing, hiring and training employees
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures
- Addressed escalated guest concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Boosted yearly profits through process optimization and improved training
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions
Food & Beverage Manager
Sheraton Hotel Downtown
09.2018 - 02.2021
- Manage employees, daily operations and filled role as acting restaurant manager when necessary
- Well acquainted with multiple positions to provide coverage in case of absence or shortage
- Empowered team to improve their knowledge, skills and encouraged respect, and cooperation among team members
- Ensured compliance with all food & beverage policies, standards and procedures by training, supervising, and following-up and ensured compliance with food handling and sanitation standards in the restaurant, bar, coffee shops and in-room dining
- Assisted servers during meal periods and high demands
- Assisted with all financial, employee engagement, and guest satisfaction plans for the restaurant and bar
- Part of the opening management team of the sports bar, 3 meal restaurant, speakeasy bar, two coffee shops and in-room dining
- Conducted daily beer/wine/cocktail/food training for staff to guarantee consistency of knowledge, and preparation of every beverage and monitored the overall quality and consistency
- In charge of hiring, training staff and scheduling staff
- Write orders for all outlets from packaged merchandise to contacting vendors and local breweries
- Conduct monthly inventories of alcohol and front of house items to track product and adjust ordering or discontinuing of certain products.
Senior Sales Lead
Porto's Bakery And Cafe
04.2016 - 08.2018
- Consistently provided friendly guest service and heartfelt hospitality
- Maintained high standards of customer service during high-volume, fast-paced operations
- Promptly handled inquiries, concerns and complaints to meet guests needs
- Increased workplace productivity by establishing and enforcing rules and procedures
- Managed and delegated tasks amongst associates to guarantee efficiency
- Trained employees on company procedures, from cash handling to five steps of service to ensure all guests were receiving the best customer experience.
Head Varsity Volleyball Coach
Lynwood Unified School District
06.2013 - 06.2017
- Responsible for assembling competitive teams and a competitive coaching staff
- Created multiple fundraisers to help students purchases uniforms and necessary equipment
- Prepared budgets, organized and coordinated transportation for events, and collecting cost
Sales Associate
Finish Line
05.2012 - 02.2014
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Processed product returns and assisted customers with other selections.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
High School Diploma -
Marco Antonio Firebaugh High School
Lynwood, CA06.2012
Skills
- Customer Retention
- Profit and Loss Control
- Dining Room Management
- Hotel Operations Management
- Finance and Accounting Oversight
- Inventory Tracking and Management
- Business Operations
- Corrective Actions
- Promotion Implementation
Timeline
Food Production Specialist
Central Market HEB
01.2024 - Current
Assistant General Manager
Hooper Hospitality Concepts
07.2023 - Current
Assistant General Manager
Eataly
11.2020 - 07.2023
Food & Beverage Manager
Sheraton Hotel Downtown
09.2018 - 02.2021
Senior Sales Lead
Porto's Bakery And Cafe
04.2016 - 08.2018
Head Varsity Volleyball Coach
Lynwood Unified School District
06.2013 - 06.2017
Sales Associate
Finish Line
05.2012 - 02.2014
High School Diploma -
Marco Antonio Firebaugh High School
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