Jevan Ramirez Santos
Waukesha
Summary
I am a dynamic and detail-oriented aspiring professional with exceptional communication skills, fluent in Spanish and English. Proven track record at Kwik Trip in enhancing guest relations and resolving complaints effectively. Recognized for training staff in food safety and customer service, ensuring high-quality service in fast-paced environments.
Strong leader and problem-solver dedicated to smooth operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Guest Service Employee
Kwik Trip
05.2022 - Current
- Answered questions about store policies and addressed customer concerns.
- Welcomed guests and helped determine their needs.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
Crew Trainer
Mcdonalds, RHC Management
07.2019 - 01.2022
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Mentored junior employees to improve performance, food safety, and customer service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members the correct procedures for all areas of operations.
- Trained other employees in customer service, food safety, and performance requirements.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared and served various food items in fast-paced environment.
Education
Bachelor of Arts - Architecture
University of Wisconsin, Milwaukee
Milwaukee, WI05-2028
High School Diploma -
Waukesha North High School
Waukesha, WI06-2023
Skills
- Exceptional communication
- Fluent in Spanish and English
- Complaint handling
- Detail-oriented
- Customer service
- Guest relations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Crafting and DIY Projects
- Community Cleanup
- Fashion and Style
- I have a passion for photography and editing photos
- I like working with my hands and fixing things
Timeline
Guest Service Employee
Kwik Trip
05.2022 - Current
Crew Trainer
Mcdonalds, RHC Management
07.2019 - 01.2022
Bachelor of Arts - Architecture
University of Wisconsin, Milwaukee
High School Diploma -
Waukesha North High School
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