Oli Preston
Allentown,PA
Summary
Seasoned Guest Service Employee and Pool Lifeguard with a proven track record at Lehigh Valley Zoo, enhancing guest satisfaction through exceptional service and safety measures. Skilled in First Aid and guest relations, adept at increasing experience scores and ensuring a safe, welcoming environment. Demonstrates strong empathy and public safety knowledge, excelling in complaint handling and reservation management.
Overview
3
3
years of professional experience
Work History
Guest Service Employee
Lehigh Valley Zoo
2023.05 - 2024.08
- Increased overall guest experience scores by consistently offering friendly and attentive service.
- Ensured proper cash handling procedures were followed daily during shift reconciliations without any discrepancies noted in audit reports.
- Continuously updated knowledge of local attractions, events, and transportation options to provide accurate information to guests in need of recommendations.
- Utilized property management software effectively for accurate record-keeping of guest information, billing details, and reservation statuses.
- Enhanced guest satisfaction by providing personalized assistance and addressing their needs promptly.
Pool Lifeguard
Stonecrest Swim Club
2021.05 - 2023.05
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Collaborated with fellow lifeguards to maintain effective communication and seamless shift transitions.
- Ensured timely opening and closing of the pool area, adhering to established schedules and procedures.
- Promoted a positive atmosphere among patrons by consistently displaying an approachable demeanor and friendly attitude.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Ran swim tests for children 12 and under to allow them access to certain parts of the pool based on their swimming level.
- Maintained front office, checked in guests, and answered the office telephone.
Pool Lifeguard
Jewish Community Center of the Lehigh Valley
2022.06 - 2022.08
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maintained a clean and orderly pool area, ensuring a welcoming environment for patrons.
- Enhanced swimmer safety by vigilantly monitoring pool activities and enforcing rules.
- Managed pool facility operations during assigned shifts, ensuring smooth daily functioning.
- Promoted a positive atmosphere among patrons by consistently displaying an approachable demeanor and friendly attitude.
- Upheld hygiene standards in pool and surrounding area.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
Education
Bachelor of Science - Nursing
Cedar Crest College
Allentown, PA05.2028
High School Diploma -
Parkland High School
Allentown, PA05.2024
Skills
- Strong empathy
- Guest Relations
- Complaint Handling
- Reservation Management
- Patience and Empathy
- Public safety knowledge
- First Aid
- AED Operation
Languages
American Sign Language
Elementary
Timeline
Guest Service Employee
Lehigh Valley Zoo
2023.05 - 2024.08
Pool Lifeguard
Jewish Community Center of the Lehigh Valley
2022.06 - 2022.08
Pool Lifeguard
Stonecrest Swim Club
2021.05 - 2023.05
Bachelor of Science - Nursing
Cedar Crest College
High School Diploma -
Parkland High School
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