Jevaughnie Hall

• Conducted quality assurance checks to maintain high service standards and accuracy in communications.
• Streamlined order processing procedures, reducing response times and improving service efficiency.
• Managed escalated issues with professionalism, ensuring timely resolution and customer retention.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Managed over 50 customer calls per day.
• Consistently received positive surveys from customers and maintained high satisfaction scores.
• Solved at over 30 cases per day.
• Sent over 50 emails per day to customers.

Picking (Shopping): Using a handheld device, associates navigate the store to locate and pick items, checking for quality and freshness.

Staging & Packing: Organizing items in the backroom, consolidating totes, and preparing orders for pickup or delivery, including handling freezer and cooler items.

Dispensing: Bringing orders to customer vehicles, checking them in, and ensuring accurate loading.

Customer Service: Communicating with customers regarding substitutions and ensuring satisfaction.

Active Role: Requires walking, running, bending, and lifting, often involving heavy totes or items.

Weather Exposure: Dispensing involves working outside in various weather conditions, including rain, heat, and cold.

Fast-Paced: Must adhere to specific, tracked metrics and timelines to maintain efficiency.

• Attention to detail (order accuracy).
• Time management and ability to work under time constraints.
• Strong communication and customer service.
• Ability to work in a team-based environment.
• Consistently stood at the top of the performance metrics for my team.
• Improved efficiency by picking, preparing, and dispensing orders at a very fast pace.
• Provided assistance to team members aiding in reaching the team's metric goals.
• Increased productivity by being versatile and being able to handle any position or task I was assigned.
• Completed over 200 orders per day.