Jevin Brown
New Jersey
Summary
Insightful Business Analyst known for high productivity and efficient task completion. Possess specialized skills in data analysis, process improvement, and project management. Excel in critical thinking, communication, and problem-solving to deliver effective solutions. Committed to leveraging these abilities for success in challenging business environments.
Overview
5
5
years of professional experience
Work History
Business Analyst
PECO
Philadelphia
04.2023 - Current
- Performed detailed analysis and prepare comprehensive reports daily for 10+ cases to support business operations.
- Addressed and corrected billing discrepancies for over 100 accounts monthly.
- Managed over 50 customer interactions per week, ensuring accurate documentation of customer interactions, service requests, and case resolutions.
- Analyzed business processes to identify areas for improvement and efficiency.
- Delivered timely support by tracking issues and communicating resolutions to end users.
Customer Data Analyst
Robert Half
Philadelphia
04.2022 - 03.2023
- Managed 50+ customer calls per week, using Tableau to resolve data discrepancies and provide actionable insights, leading to a 30% improvement in client satisfaction scores
- Delivered weekly data reports to 30+ clients, using SQL to analyze trends and identify key opportunities, resulting in an 18% increase in customer retention and a 42% boost in repeat business within six months
- Conducted live training sessions for 100+ clients per quarter, guiding them on interpreting performance metrics, which resulted in a 20% reduction in support tickets
- Created and presented Power BI dashboards to 25+ clients monthly, enabling data-driven decisions that drove a 10% increase in upselling and cross-selling revenue
- Utilized Tableau and SQL to automate weekly and monthly reports, delivering accurate customer data to decision-makers, improving efficiency by 40% and reducing errors by 15%
Data Analyst
Ocwen Financial
New Jersey
12.2020 - 03.2022
- Extracted and analyzed large datasets from Ocwen's mortgage platform using Power BI, delivering accurate, timely reports to 15+ clients weekly, improving decision-making and reducing service discrepancies by 33%
- Employed SQL to extract and manipulate datasets from Ocwen's platform, delivering accurate, timely reports to 60+ clients monthly, improving report generation efficiency by 27%
- Incorporated Tableau to create interactive dashboards for 180 + clients per quarter, providing real-time insights into loan performance, leading to a 10% increase in client engagement
- Optimized HubSpot CRM to manage client communications, tracking customer interactions and automating follow-ups, leading to a 15% increase in client engagement and faster issue resolution
- Spearheaded ad hoc data analysis using SQL and Excel, providing actionable insights that improved loan portfolio profitability by 12%
- Adopted Excel functions to streamline data analysis and reporting processes, reducing time spent on manual tasks by 30%
Education
HS Diploma -
Paul VI High School
Bachelor's Degree of Arts -
Rowan University
Skills
- SQL
- Microsoft Excel
- Microsoft Access
- Tableau
- Power BI
- Salesforce
- HubSpot
- SAP
- Zendesk
Websites
Timeline
Business Analyst
PECO
04.2023 - Current
Customer Data Analyst
Robert Half
04.2022 - 03.2023
Data Analyst
Ocwen Financial
12.2020 - 03.2022
HS Diploma -
Paul VI High School
Bachelor's Degree of Arts -
Rowan University