Mark Hargrove
Philadelphia,PA
Summary
Seasoned Business Analyst offering nine years of experience. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making. I am also experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
BUSINESS ANALYST
WORLDGATE LLC
11.2022 - 06.2024
- Conducted business analysis activities by working with functional and technical stakeholders to support the functional systems, data integrations, data validation, data cleansing, testing and overall integration of data
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Implemented business application systems such as ERP (Oracle, SAP, Microsoft, Salesforce)
- Translated business needs into requirements specifications and clearly communicate requirements to both the business and technical stakeholders
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
BUSINESS SYSTEMS ANALYST
PRUDENTIAL
09.2019 - 09.2022
- Assessed business requirements to create focused solutions.
- Identified critical issues within existing systems, providing recommendations for resolution and prevention of future problems.
- Created process flows and conducted gap analysis for current state vs future state
- Trained business personnel in use of systems.
- Was responsible for developing, implementing and maintaining ERP systems
- Facilitated communication between technical and non-technical team members, ensuring project alignment across all parties involved.
INTERFACE/BUSINESS ANALYST
ENCLARA PHARMACIA
05.2015 - 07.2018
- Monitored all interfaces for any failed messages
- Provided technical support for troubleshooting analytics and reporting issues.
- Created, coordinated, and managed hospice interface deployment plans
- Provided post go-live monitoring and analysis for new interface deployments
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Designed and executed A/B testing procedures to extract data from test runs
- Improved business processes by analyzing current practices and recommending optimization strategies.
INTERNATIONAL WORKFORCE ANALYST
TRANSUNION
09.2014 - 05.2015
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Developed and maintained analytic and WFM reporting capabilities required for gauging and actively managing vendor performance and operational and WFM efforts, including daily/weekly/monthly KPIs, forecasting, staffing, capacity planning, scheduling, adherence, tracking billing data and validating vendor invoices
- Interacted and worked with internal customers to gather specifications for data and report requirement for standard, recurring as well as adhoc, and custom reporting in Microsoft Excel (pivot tables, macros)
- Assisted with the preparation and scheduling of weekly/monthly/yearly business and operational reviews
- Managed overtime, shift swaps, breaks and PTO requests.
Education
COMPUTER ENGINEERING -
DEVRY UNIVERSITY
10.2015
Skills
- EXCEL (Pivot Tables)
- VISIO (Workflows)
- PROJECT
- HL7
- SQL
- XML
- Data Analysis
- Requirements Gathering
- Microsoft Office Suite
- Project Management
- Financial Data Analysis
- Systems Analysis
- Windows 10
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Access
- Microsoft Visio
- Microsoft Project
- CMS Supervisor
- E-Quality
- Witness
- Online Help
- Remote Desktop
- Pipkins
- IEX WFM
- C#
- C
- SQL Language
- JAVA
- Visual Studio
- Remedy
- Argus
- SAP
- SharePoint
- Verint WFM
- SQL Server Reporting Services
- WebFOCUS
- SQL Server Management Studio
- Helix
- Salesforce
- SQL Server Integration Services
- AVAYA
- Tableau
Certification
Certified Scrum Master, Scrum Alliance, 01/01/23
Timeline
BUSINESS ANALYST
WORLDGATE LLC
11.2022 - 06.2024
BUSINESS SYSTEMS ANALYST
PRUDENTIAL
09.2019 - 09.2022
INTERFACE/BUSINESS ANALYST
ENCLARA PHARMACIA
05.2015 - 07.2018
INTERNATIONAL WORKFORCE ANALYST
TRANSUNION
09.2014 - 05.2015
COMPUTER ENGINEERING -
DEVRY UNIVERSITY
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