Professional with significant experience in business analysis, skilled in data-driven decision-making, and process optimization. Strong focus on team collaboration and delivering impactful results. Reliable in adapting to changing needs while leveraging skills in stakeholder management, requirement gathering, and strategic planning. Recognized for analytical thinking, problem-solving abilities, and effective communication.
Identify, analyze and implement necessary changes to Program Bordereaux that are received to be booked into our system. Review reinsurance placements and structure for coding purposes.
Compose and implement Standard Operating Procedures for various programs such as Healthcare, Casualty, Medical Stop Loss and Claims.
Manage program performance and MGA relationships through facilitation of premium financials and claims, which contributed to audit procedures that promote feedback and discussion.
Establish and maintain strong partnership with external program administrators and reinsures by serving as primary point of contact and relationship with accountability for underwriting, claims management, financial reporting and compliance.
Create extensive management reports for distribution to track program production, pipeline and forecasts.
Conduct audit reviews with partners and the underwriting team.
Liaison with our collections partner to assure dept settlements has been collected for outstanding receivables.
Utilize vendors for billing and cash disbursements for audit purposes.
Extensive analytical data projects in excel to streamline premium bordereaux and automate claims seamlessly into our system.
Collaborate internally various operational areas such as underwriting, finance, compliance and audit team.
Responsible for various reports such as Accruals, Partnership Reports, AM Best Supplemental Rating and Audit schedules.
Gathered Annual Financial Information for the Managing General Agents.
Stakeholder member on the Business Continuity Plan/Disaster Recovery committee.
Involved in the annual Pricewaterhouse Coopers auditing process.
Trained new employees on their work procedures.
Liaison to various internal departments (Accounting, Actuary, Claims, Legal and IT).
Ensured contracts, underwriting agreements and guidelines were accurately stored in the central repository system.
Responsible for booking and issuing policies.
Generated the filings to the department of motor vehicle for the insured.
Managed requests for policy and endorsement account corrections.
Accountable for the calculation and rating auto and workers compensation quotes for the underwriters.
Reserved accounts in our clearance system and prepared the conditional notices for the insureds and brokers.
Provided the presentation of revenue and expense budget analysis which included charts and exhibits.