Summary
Overview
Work History
Education
Skills
Certification
Projects
Additional Information
Timeline
Generic

Jevin Nathaniel

Lansdowne,Pennsylvania

Summary

Accomplished Information Technology Specialist with a proven track record of launching and managing robust cybersecurity initiatives. Tackling complex security challenges head-on, I've developed innovative solutions to safeguard sensitive data and mitigate risks effectively. With a hands-on approach, I've led and organized comprehensive security audits, presenting meticulous findings and actionable recommendations to key stakeholders. I proactive stance ensures that potential threats are resolved swiftly, coordinating with cross-functional teams to fortify defenses and uphold organizational integrity. As a determined professional, I proactive stance ensures that potential threats are resolved swiftly, coordinating with cross-functional teams to fortify defenses and uphold organizational integrity. As a determined professional, I thrive in dynamic environments, continually staying ahead of emerging threats to maintain a resilient cybersecurity posture.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Tax Examining Clerk - Compliance Services Collection Operations (CSCO)

Internal Revenue Service
09.2020 - Current
  • To optimize customer service turnaround, deploy HP Scanjet Pro 2600 F1 scanners across employee laptops and desks for expedited document scanning.
  • Spearheaded a presentation to program management, showcasing the operational efficiency and robust security features of the Ephesoft Cloud HyperExtender scanner.
  • Highlighted the scanner's proficiency in aligning with cybersecurity standards and its significant value proposition for enhancing business operations.
  • Demonstrated scanner's effectiveness in improving workflow processes and contributing to overall security posture of the organization.
  • Collaborated with Senior Information Technology Specialists in systems analysis and applications software to conduct equipment testing for upcoming changes.
  • Assisted in evaluating the performance and compatibility of new equipment within the cybersecurity framework.
  • Contributed insights and recommendations to ensure that future changes align with cybersecurity standards and effectively enhance organizational IT infrastructure. Diagnosed and resolved registry errors on laptops to optimize performance and stability.
  • Conducted comprehensive testing to verify functionality of all ports, jacks, and features, ensuring they operate as intended.
  • Configured and prepared workstations for users in cubicles, ensuring seamless setup and functionality.
  • Installed and set up monitors, docking stations, phones, and laptops to facilitate efficient workflow and user productivity.
  • Conducted thorough analysis and auditing of internal documents and taxpayer returns, ensuring meticulous attention to detail and compliance.
  • Implemented coded entries to rectify and finalize records, maintaining precision and adherence to established standards.
  • Spearheaded research initiatives and inquiries with external parties to rectify discrepancies in account information, demonstrating proactive problem-solving skills.
  • Managed comprehensive record-keeping systems and generated real-time progress reports for effective workflow monitoring and reporting.
  • Provided technical guidance and coaching to team members, addressing systemic issues and ensuring alignment with IT protocols and standards.
  • Proactively engaged in additional duties and contributed to the execution of pilot projects, showcasing initiative and adaptability.
  • Demonstrated expertise in troubleshooting and resolving various technology issues, encompassing hardware such as scanners and printers, as well as software including Microsoft Word, Excel, and Teams.
  • Facilitated resolution of disputes involving taxpayers, collaborating closely with legal teams to provide relevant documentation and expertise as needed, fostering effective resolution processes.

Information Technology Specialist-Telecommunication (Network Service) Detail

Internal Revenue Service
07.2023 - 12.2023
  • Utilized resolution management to troubleshoot complex customer issues related to Voice Over IP systems, facilitating successful transition to full-time remote work for numerous IRS network users
  • Acted as customer technical analyst, effectively resolving diverse customer problems
  • Collaborated with telecom staff to conduct problem management processes, contributing to root cause analysis and resolution of voice and data service requests
  • Engaged daily with Voice and Data Network team members to monitor and resolve IR Works ticket requests
  • Played key role in installation of WWP project in Trenton, NJ, following instructions and guidance from experienced technicians
  • Assisted in tracing downed security telephone lines in Philadelphia Campus Garage
  • Traveled to multiple outlining RQD's to assist fellow Technicians with vendor surveys and support
  • Conducted troubleshooting and restoration of security telephone lines at Philadelphia Campus Garage, ensuring uninterrupted communication and security protocols.
  • Provided on-site technical support to remote locations for vendor surveys and assistance, reinforcing cybersecurity measures and promoting network resilience.
  • Configured and deployed Cisco 7841 IP desk phones at the Philadelphia Campus, enhancing communication infrastructure and addressing user connectivity issues promptly.
  • Completed an intensive course on APM Unified Call Manager, specializing in VOIP topology, IRS topology clusters, and LDS Administrative Portal connections, bolstering expertise in telecommunications security.
  • Managed MAC addresses requiring whitelisting for devices locked out of the IRS network, ensuring seamless ticket forwarding and user education on cybersecurity protocols.
  • Addressed and redirected technical issues related to EEFax, international dialing, contact recording, and Request for Service (RF) tickets, optimizing service delivery and user satisfaction.
  • Successfully completed Network Fundamentals and TCP/IP Network ITM courses, augmenting proficiency in network security and administration.
  • Assisted Senior Techs in building CAT6 RG45 cables for network port installations at POD offices
  • Contributed to installation of 16GB RAM chips for 5,007 customers which consists of Revenue Officers, Revenue Agents, Contact Representative, Counsel, Management and Executives at Philadelphia campus, under observation of IT executive leadership, ensuring mission-critical operations
  • I played a key role in the installation of 16GB RAM chips for 5,007 customers at the Philadelphia campus, under the guidance of IT executive leadership, ensuring optimal performance and security for critical operations.
  • Conducted Vulnerability Assessments (VGs) at the Harrisburg site, identifying and mitigating potential security risks in network infrastructure.
  • Earned numerous CompTIA Security+ certifications and Cisco course certifications, enhancing expertise in cybersecurity and telecommunications.
  • Provided end-user training on new software applications, empowering users to navigate technology securely and efficiently.
  • Cultivated and maintained strong client relationships, delivering exceptional customer service and resolving technical issues promptly to uphold cybersecurity standards and ensure client satisfaction.

International Customer Service Representative

Internal Revenue Service
10.2019 - 09.2020
  • Assisted approximately 100 taxpayers per day in navigating basic tax law, forms, and IRS services
  • Responded to telephone inquiries, providing routine and non-routine information
  • Maintained up-to-date knowledge of procedures, policies, and directives
  • Expertly assessed taxpayer needs and directed them to appropriate resources.
  • Gathered, organized and input information into digital database.
  • Developed comprehensive reports, enabling management to make informed decisions based on accurate data analysis.
  • Researched relevant resources to assist members, identified member representation needs and troubleshot next steps to provide optimal support for member.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Account Executive (Marketing and Advertising)

Broadstone Business Solutions
09.2018 - 10.2019
  • Successfully influenced customers to purchase products and services
  • Managed approximately 20 sales cycle to maintain solid customer base.
  • Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Maintained up-to-date knowledge of products and services
  • Developed and presented compelling product demonstrations to prospective customers.

Education

Associate of Science -

Montgomery County Community College
Blue Bell, PA
06.2024

Skills

  • Cybersecurity
  • Network Security Protocols
  • Network Firewall Management
  • Data Backup Strategies
  • MPLS VPN Implementation
  • LAN and WAN Control
  • Server Administration
  • Troubleshooting
  • Technical Support
  • Systems Analysis & Design
  • Linux
  • Network Management
  • Programming (Java)

Certification

  • TestOut Security Pro-CompTIA Security+ SY0-601 Labsim
  • Final exam- CompTIA Security+ Practice Exam

Projects

As a proactive Information Technology Specialist with a strong focus on cybersecurity, I accomplished successful collaboration with the Information Technology department at Montco Code Breakers Club. Together, we launched a sophisticated mobile application leveraging Java programming language for the prestigious Drexel University Philly Codefest 2023 and in collaboration with Comcast. Additionally, I managed the configuration of a meticulously crafted Cisco simulated Packet Tracer network, ensuring realism and accuracy for our final project task.

Furthermore, I led a team project dedicated to tackling the seamless integration of currency exchange Application Programming Interfaces (APIs) within Java, while concurrently organizing the creation of a comprehensive wireframe for a graphical application using the JavaFX framework. This multifaceted endeavor not only showcased our technical prowess but also highlighted our ability to innovate and deliver solutions aligned with industry standards."

Additional Information

CIS 170: Networking Fundamentals

Key Facts:

  • Completed CIS 170, focusing on Networking Fundamentals.
  • Demonstrated practical skills by configuring realistic Cisco simulated Packet Tracer networks for final tasks.
  • Applied expertise in Packet Tracer Physical Mode to enhance network assembly, connection, and configuration experiences.

Skills:

  • Proficiency in configuring and managing network devices and protocols.
  • Understanding of fundamental networking concepts such as TCP/IP, DNS, DHCP, and routing.
  • Ability to troubleshoot network connectivity issues and optimize network performance.
  • Knowledge of network security principles and best practices.


CIS 111B: Computer Science II: Object-Oriented

Key Facts:

  • Successfully completed CIS 111B, focusing on Object-Oriented Programming.
  • Collaborated on a team project to integrate currency exchange APIs within Java.
  • Designed a wireframe for a graphical application using the JavaFX framework.

Skills:

  • Proficiency in Java programming language, particularly in object-oriented design and development.
  • Experience in designing and implementing graphical user interfaces (GUIs) using JavaFX.
  • Understanding of software development lifecycle processes, including requirements gathering, design, implementation, testing, and maintenance.
  • Ability to work collaboratively in a team environment and manage source code using version control systems like Git.


CIS 275: Network Security Fundamentals

Key Facts:

  • Completed CIS 275, focusing on Network Security Fundamentals.
  • Developed comprehensive knowledge and skills in identifying weaknesses and vulnerabilities within computer systems and networks.
  • Explored concepts of Information System Security, Trojans, Viruses, and Worms.

Skills:

  • Proficiency in implementing security controls to detect and prevent cyber-attacks.
  • Understanding of network security protocols and technologies such as firewalls, intrusion detection systems (IDS), and virtual private networks (VPN).
  • Ability to analyze network traffic and identify suspicious activities.
  • Familiarity with encryption techniques and cryptographic protocols.


CIS 240: Ethical Hacking

Key Facts:

  • Completed CIS 240, focusing on Ethical Hacking.
  • Prepared for industry-standard certifications such as CompTIA Security+ (SY0-601) and EC-Council Certified Ethical Hacker (CEH).
  • Engaged in practical projects to understand the methodologies and techniques used in ethical hacking.

Skills:

  • Proficiency in identifying vulnerabilities and conducting penetration testing.
  • Knowledge of common hacking tools and techniques used by attackers.
  • Ability to assess security risks and recommend remediation strategies.
  • Understanding of legal and ethical considerations in cybersecurity practices.


Linkedin: www.linkedin.com/in/jevin-nathaniel-637101170

Timeline

Information Technology Specialist-Telecommunication (Network Service) Detail

Internal Revenue Service
07.2023 - 12.2023

Tax Examining Clerk - Compliance Services Collection Operations (CSCO)

Internal Revenue Service
09.2020 - Current

International Customer Service Representative

Internal Revenue Service
10.2019 - 09.2020

Account Executive (Marketing and Advertising)

Broadstone Business Solutions
09.2018 - 10.2019

Associate of Science -

Montgomery County Community College
Jevin Nathaniel