Dana Little
Detail-oriented individual with a proven ability to analyze tax processing issues and resolve discrepancies. Expertise in communication and teamwork supports organizational growth and enhances customer satisfaction.
Diligent representative with strong background in account recovery, sales, and tax process. Successfully resolved numerous complex cases, ensuring minimal financial loss for employers. Demonstrated proficiency in negotiation and conflict resolution, consistently meeting recovery targets.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Tax Examining Technician
2 Years 7 Months- Analyze and resolve tax processing problems, adjust taxpayer accounts, prepare and issue manual refunds, perform credit transfers, and compute tax, penalty, and interest.
- Account Analysis: Review tax returns and forms to check math, verify data, and ensure claims for credits or deductions follow federal laws.
- Discrepancy Resolution: Identify missing information or errors, adjust taxpayer accounts, and process manual refunds or credit transfers.
- Communication: Answer written or verbal inquiries from taxpayers and explain adjustments, tax procedures, or account corrections.
- System Updates: Input data and update tracking systems to maintain precise records
School Cateria Worker
3 Years 6 Months- Implemented safety protocols to ensure compliance with district regulations.
- Assisted in training new staff on operational procedures and best practices.
- Maintained accurate records of daily activities and equipment usage.
- Coordinated logistics for school events, ensuring timely setup and breakdown.
- Food Prep and Service: Cook and portion meals using standard recipes. Serve food on the line and keep stations stocked.
- Cleanliness and Safety: Wash dishes, sanitize counters, sweep floors, and follow food safety rules.
- Cash Handling: Operate point-of-sale registers or count lunch money when assigned.
Sales Consultant
4 Years 6 Months- Developed tailored solutions to meet customer needs, enhancing overall satisfaction.
- Collaborated with cross-functional teams to streamline sales processes and improve client communication.
- Analyzed market trends to identify opportunities for product promotion and increased sales.
- Conducted product demonstrations, showcasing features and benefits to potential clients effectively.
- Meeting Call metrics and expectations dictated by policy.